Remote Key Account Manager – Wales & SW England Growth

Orange Recruitment; Wales; Hybride; GBP 40 000 - 65 000; Plein temps

Résumé du poste

BESA is seeking a Key Account Manager to manage and grow contractor membership across Wales and the Southwest. You will lead relationships with member contacts, drive engagement, and uncover growth opportunities while ensuring value delivery from BESA services.

The role requires strong account management and CRM experience, with a focus on retention, regional engagement, and member expansion. Remote within the UK with national coverage.

Qualifications

• Experience in account management, membership or business development.
• Strong relationship management skills and ability to manage portfolios.
• Identify retention risks early and drive growth opportunities.
• Excellent communication and follow-up discipline.
• Commercial awareness and ability to work with internal teams.
• Experience using CRM or membership management systems.

Responsabilités

• Manage a portfolio of contractor members within Wales and the Southwest.
• Build and maintain relationships with owners, directors and operations leads.
• Understand member priorities and current use of BESA services.
• Identify retention risks and take proactive actions before renewal.
• Ensure members are informed about CAS audits and available benefits.
• Record engagement and activity in the CRM (iMIS).
• Generate opportunities for Member Pledge participation and growth.

Connaissances

Account management

Relationship management

Portfolio management

Retention risk identification

CRM usage

Independent work

Cross-functional collaboration

Commercial awareness

Outils

CRM systems

Description du poste

BESA is seeking a Key Account Manager to manage and grow contractor membership across Wales and the Southwest. You will lead relationships with member contacts, drive engagement, and uncover growth opportunities while ensuring value delivery from BESA services.

The role requires strong account management and CRM experience, with a focus on retention, regional engagement, and member expansion. Remote within the UK with national coverage.