Remote IT Support Engineer — Service Desk

Hewett Recruitment; Cheltenham; On-site; GBP 25,000 - 35,000; Full time

Job summary

Hewett Recruitment is seeking a First Line IT Support Engineer to join an established Digital company in Cheltenham. This role involves providing remote IT support and occasional onsite assistance, ensuring systems operate efficiently for various users. Candidates should have experience in IT support, strong troubleshooting skills, and the ability to manage multiple requests in a fast-paced environment. This is an excellent opportunity for personal and professional development within a supportive team.

Qualifications

• Experience in an IT support role.
• Comfortable working in a fast-paced Service Desk environment.

Responsibilities

• Providing first line technical support via phone, email and remote tools.
• Logging, managing, and resolving incidents and service requests.
• Supporting Windows based environments and Microsoft 365 services.
• Troubleshooting hardware, software, and user issues.
• Maintaining clear documentation of support requests and system updates.
• Working with internal teams and third-party providers when required.
• Occasional onsite customer support.

Skills

Experience supporting Windows environments

Knowledge of Microsoft 365 including Teams and SharePoint

Strong troubleshooting and problem-solving ability

Good communication and customer service skills

Ability to prioritise and manage multiple support requests

Organised approach with attention to detail

Job description

Hewett Recruitment is seeking a First Line IT Support Engineer to join an established Digital company in Cheltenham. This role involves providing remote IT support and occasional onsite assistance, ensuring systems operate efficiently for various users. Candidates should have experience in IT support, strong troubleshooting skills, and the ability to manage multiple requests in a fast-paced environment. This is an excellent opportunity for personal and professional development within a supportive team.