1st Line IT Support Engineer — Remote Support & Growth

Bowdon Associates Ltd; Chorley; On-site; GBP 20,000 - 25,000; Full time

Benefits offered by this job

Career progression opportunities

Company pension

On-site parking

Job summary

A Managed Service Provider in Chorley is seeking an enthusiastic 1st Line IT Support Engineer to deliver technical support to customers. This entry-level role involves responding to support requests, managing IT documentation, and contributing to IT projects. Ideal candidates should have experience in IT support and a willingness to learn. Competitive salary and career progression opportunities are offered.

Qualifications

• One year's experience in an IT Support / Managed Service Provider environment.
• Ability to solve problems logically and identify root causes.
• Strong organisational skills to manage multiple tasks.

Responsibilities

• Respond to email and phone support requests for customer systems.
• Provide 1st line technical support.
• Contribute to IT projects as needed.
• Maintain IT service documentation.

Skills

Problem-solving skills

Organisational skills

Willingness to learn new technologies

SD-Wan

O365 experience

Tools

Remote access tools

Microsoft Windows

Desktop OS (Windows 7/8/10/11)

Microsoft 365

Google Workspace

ESET Anti-Malware

VMWare

Hyper V

Windows Server

Job description

A Managed Service Provider in Chorley is seeking an enthusiastic 1st Line IT Support Engineer to deliver technical support to customers. This entry-level role involves responding to support requests, managing IT documentation, and contributing to IT projects. Ideal candidates should have experience in IT support and a willingness to learn. Competitive salary and career progression opportunities are offered.