Remote 1st Line IT Helpdesk Technician

Amour Recruitment; Waterlooville; Hybride; GBP 25 000 - 31 000; Plein temps

Résumé du poste

Amour Recruitment is seeking a dependable Technical Service Desk Operator for our client, a well-established IT services company based in Waterlooville. The role sits at the heart of the support team, helping users by addressing issues and delivering clear, reliable service.

The position involves first-line IT support, Microsoft 365 administration, and logging tickets through the helpdesk system. You will work Mon-Fri, with some out-of-hours rota, and can work from home on Tue and Thu within

Qualifications

• Experience in a 1st Line Service Desk / Helpdesk role.
• Good knowledge of Microsoft 365 administration and troubleshooting.
• Experience using a ticketing or service management system.

Responsabilités

• Act as the first point of contact for IT support requests.
• Logging, updating, and managing tickets within the helpdesk system.
• Troubleshooting and resolving first-line technical issues.
• Providing clear updates to customers throughout the lifecycle of a ticket.
• Assisting with joiner, mover and leaver processes.
• Supporting user administration and common troubleshooting within Microsoft 365.

Connaissances

1st Line Support

Strong communication

Calm under pressure

Outils

Ticketing system

Microsoft 365 Admin

Description du poste

Amour Recruitment is seeking a dependable Technical Service Desk Operator for our client, a well-established IT services company based in Waterlooville. The role sits at the heart of the support team, helping users by addressing issues and delivering clear, reliable service.

The position involves first-line IT support, Microsoft 365 administration, and logging tickets through the helpdesk system. You will work Mon-Fri, with some out-of-hours rota, and can work from home on Tue and Thu within