Insurance Customer Support Advisor Remote (12-Month FTC)

Ventrica; United Kingdom; Remote; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Fully remote work

Job summary

Ventrica is recruiting a Customer Service Advisor for BIBA, the UK's leading general insurance intermediary. This fully remote role is UK-based and runs on a 37.5-hour week, starting 30 November 2026 for 12 months.

You will answer calls, guide customers to suitable brokers, and promote the BIBA portfolio with a focus on exceptional service. You will need strong communication skills, insurance knowledge, and a customer-first mindset to resolve inquiries and logs accurately for data reporting.

Qualifications

• Experience in a customer-facing environment, ideally within insurance or customer service.
• Strong written and verbal communication skills to build trust with customers.
• Empathetic, customer-first approach and problem-solving mindset.

Responsibilities

• Answer calls and connect customers with appropriate insurance brokers.
• Promote the value and benefits of the BIBA portfolio to customers.
• Demonstrate excellent service and negotiation skills to maximize each call’s potential.
• Handle queries and objections with a solution-focused, empathetic approach.
• Accurately log all call outcomes and maintain precise data entry.

Skills

Customer service

Insurance knowledge

Communication skills

IT systems proficiency

Job description

Ventrica is recruiting a Customer Service Advisor for BIBA, the UK's leading general insurance intermediary. This fully remote role is UK-based and runs on a 37.5-hour week, starting 30 November 2026 for 12 months.

You will answer calls, guide customers to suitable brokers, and promote the BIBA portfolio with a focus on exceptional service. You will need strong communication skills, insurance knowledge, and a customer-first mindset to resolve inquiries and logs accurately for data reporting.