Remote Housing Officer — Manage Caseload & Support

New Appointments Group; Colchester; On-site; GBP 28,000 - 35,000; Full time

Job summary

A dedicated housing services organization in Colchester is hiring Housing Officers to provide high-quality accommodation services. This remote position requires managing a caseload of service users and conducting regular visits. Ideal candidates should have experience in a support role, strong communication skills, and a full UK Driving Licence. Benefits include 33 days annual leave and health memberships.

Benefits

33 days annual leave

Life cover (2x basic salary)

Westfield Health membership

Laptop and phone provided

Mileage expenses

Employer pension contributions

Qualifications

• Previous experience in a Housing Officer or similar support-focused role is essential.
• Strong communication, problem-solving, and organisational skills.
• Ability to work remotely with minimal supervision.

Responsibilities

• Supporting the Service User (SU).
• Manage a caseload of around 200-250 Service Users.
• Conduct monthly visits and report any incidents.

Skills

Strong communication

Problem-solving

Organisational skills

Ability to work remotely

Full UK Driving Licence

Job description

A dedicated housing services organization in Colchester is hiring Housing Officers to provide high-quality accommodation services. This remote position requires managing a caseload of service users and conducting regular visits. Ideal candidates should have experience in a support role, strong communication skills, and a full UK Driving Licence. Benefits include 33 days annual leave and health memberships.