Senior Service Delivery Lead - ITIL-Driven Digital Ops

National Highways; United Kingdom; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

National Highways is seeking a Lead Service Delivery Manager to join the Service Operations Division and drive the delivery and continual improvement of integrated IT services across multiple business and technical lines.

You will work closely with senior stakeholders, suppliers and internal teams to ensure services meet business needs, deliver value for money and support strategic objectives. This is a hybrid role with two days in the office and UK-wide location flexibility.

Qualifications

• Experience leading operational service delivery in a mature ITIL-aligned environment.
• Ability to influence and build relationships with senior stakeholders, suppliers and partners.
• Strong commercial, financial and risk management experience with budget handling.

Responsibilities

• Lead the integrated service operations and continual improvement of services to align with business objectives and risk appetite.
• Build and maintain strategic relationships with senior stakeholders, suppliers and partners to enable effective engagements.
• Lead supplier management to ensure performance, quality, risk control and value for money.
• Develop and communicate strategic plans, management information and service insights for decision-making.
• Oversee service risks, performance, availability, capacity and quality with a focus on continual improvement.

Skills

Stakeholder engagement

Budget & financial management

Analytical thinking

Strategic planning

Education

ITIL 4 Foundation

ITIL 4 Specialist

ITIL 4 Strategist

Tools

ITIL framework

Job description

National Highways is seeking a Lead Service Delivery Manager to join the Service Operations Division and drive the delivery and continual improvement of integrated IT services across multiple business and technical lines.

You will work closely with senior stakeholders, suppliers and internal teams to ensure services meet business needs, deliver value for money and support strategic objectives. This is a hybrid role with two days in the office and UK-wide location flexibility.