Remote-First UK Payroll Implementation Lead

Hibob; United Kingdom; Remote; GBP 55,000 - 75,000; Full time

Job summary

HiBob, a remote-first payroll platform company, is seeking a Payroll Implementation Manager to guide UK customers through migration to HiBob UK Payroll, handling data migration, configuration, training and go-live. You’ll combine deep UK payroll knowledge with a consultative approach to align customer needs with our platform’s capabilities and help them maximize the value of their implementation.

You’ll manage multiple client projects for SMB and mid-market accounts, maintain detailed project

Qualifications

• Strong end-to-end UK payroll experience, covering tax calculations, statutory payments and pensions, with up-to-date knowledge of payroll legislation.
• Previous experience in a payroll implementation or onboarding role, carrying out the key tasks involved in moving customers onto a new platform and meeting go-live deadlines.
• Demonstrable experience managing multiple customers simultaneously, balancing competing deadlines and priorities.
• In-depth understanding of payroll reconciliations, parallel runs and data migrations, with numerical confidence and attention to detail to spot anomalies and investigate complex discrepancies.
• Good knowledge of payroll system builds and configuration, with the ability to translate customer requirements into an effective setup.
• Experience guiding customers through system integrations and delivering clear, practical training sessions.
• Strong project management and organisational skills, including planning, scope management, risk identification and timely escalation.
• Excellent customer-facing and internal communication skills, with the ability to explain complex payroll topics, understand customer needs and manage expectations.
• Strong problem-solving skills and ownership, with the ability to resolve complex queries independently and carry out initial investigations before involving a specialist or engineer.
• A proactive, collaborative approach and the ability to adapt as priorities, processes and customer needs evolve.

Responsibilities

• Lead customers through their move to HiBob UK Payroll from kick-off through data migration, configuration, training and go-live.
• Manage multiple customer projects, maintain detailed plans, and communicate progress clearly while escalating risks when needed.
• Work primarily with SMB and mid-market customers, taking ownership of implementations with minimal support and drawing on colleagues for more complex challenges.

Skills

UK payroll

Data migrations

Project management

Customer-facing comms

Training delivery

Problem solving

Proactive collaboration

Tools

Salesforce

Job description

HiBob, a remote-first payroll platform company, is seeking a Payroll Implementation Manager to guide UK customers through migration to HiBob UK Payroll, handling data migration, configuration, training and go-live. You’ll combine deep UK payroll knowledge with a consultative approach to align customer needs with our platform’s capabilities and help them maximize the value of their implementation.

You’ll manage multiple client projects for SMB and mid-market accounts, maintain detailed project