Payroll Implementation Manager

Hibob Inc.; United Kingdom; Remote; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Company equity

Remote-first UK role

Home office stipend

Pension plan

Job summary

HiBob UK is seeking a Payroll Implementation Manager to lead customers through their move to HiBob UK Payroll, owning projects from kick-off through data migration, configuration, training and go-live. You’ll combine UK payroll knowledge with a consultative approach for SMB and mid-market clients.

You’ll manage multiple customer projects, maintain detailed plans, and communicate progress clearly, keeping delivery on track while escalating risks as needed in a fast-paced, remote-first environment

Qualifications

• Strong end-to-end UK payroll experience and knowledge of payroll legislation.
• Experience in payroll implementation or onboarding.
• Experience managing multiple customers simultaneously.
• Understanding of payroll reconciliations, parallel runs and data migrations.
• Knowledge of payroll system builds and configuration.
• Experience guiding customers through system integrations and training.

Responsibilities

• Customer Onboarding: lead customers migrating to HiBob UK Payroll and guide through implementation stages.
• Project Management: maintain detailed project plans, milestones, and timelines; manage scope and dependencies.
• Customer Discovery and Consultancy: understand payroll requirements and translate into configuration.
• Data Validation: reconcile payroll data and investigate discrepancies for accuracy and compliance.
• System and Payroll Setup: manage data extraction, account setup and migration.
• Training and Support: deliver training on HiBob UK Payroll and HMRC integration requirements.
• First Live Payroll: coordinate with teams to resolve discrepancies during go-live.
• Cross-Functional Collaboration: work with Sales, Customer Success, Product, Engineering, Support and CX to ensure a consistent experience.
• Continuous Improvement: share knowledge and contribute improvements to processes.

Skills

UK payroll

Payroll implementation

Project management

Customer communication

Data migration

Training delivery

Problem solving

Tools

Salesforce

Job description

UK | Remote-first | Full-time, permanent

About us

HiBob helps modern, mid-size businesses transform the way they manage people, giving HR and managers all they need to connect, engage, develop, and retain top talent. Since 2015, we’ve achieved consecutive triple-digit year-over-year growth, all backed by our amazing team of Bobbers from across the globe, making us the choice HRIS of over 5,000 midsize and multinational companies.

Our HR platform is intuitive, data-driven, and built for the way people work today: globally, remotely, and collaboratively. Fast-growing companies across the globe such as Airtasker, Go Cardless, Fiverr, and VaynerMedia rely upon Bob to help them create the best work experiences for their people.

Come and be you with us

Being a Bobber is all about being you. We want you to bring all parts of yourself to work, giving you the freedom and confidence to be the best you and do your best work. If that’s bubbly, shy, precise, funny, bold, kind, honest, brilliant, or anything in between, we’re waiting with open arms. Come join us.

About the role

As a Payroll Implementation Manager, you’ll lead customers through their move to HiBob UK Payroll, owning projects from kick-off through data migration, configuration, training and go-live. You’ll combine detailed UK payroll knowledge with a consultative approach, aligning customer needs with our platform’s capabilities and helping them get the most from their implementation.

You’ll manage multiple customer projects, maintain detailed plans and communicate progress clearly, keeping delivery on track and escalating risks when needed. Working primarily with SMB and mid-market customers, you’ll take ownership of implementations with minimal support, drawing on colleagues and specialists for more complex challenges. UK Payroll is a growing, strategic part of HiBob. Joining our seven-person team, you’ll have the opportunity to contribute practical improvements to our implementation processes as we scale, working in a fast-paced environment where your ideas and ownership matter.

Job requirements

• Strong end-to-end UK payroll experience, covering tax calculations, statutory payments and pensions, with up-to-date knowledge of payroll legislation.
• Previous experience in a payroll implementation or onboarding role, carrying out the key tasks involved in moving customers onto a new platform and meeting go-live deadlines.
• Demonstrable experience managing multiple customers simultaneously, balancing competing deadlines and priorities.
• In-depth understanding of payroll reconciliations, parallel runs and data migrations, with the numerical confidence and attention to detail to spot anomalies and investigate complex discrepancies.
• Good knowledge of payroll system builds and configuration, with the ability to translate customer requirements into an effective setup.
• Experience guiding customers through system integrations and delivering clear, practical training sessions.
• Strong project management and organisational skills, including planning, scope management, risk identification and timely escalation.
• Excellent customer-facing and internal communication skills, with the ability to explain complex payroll topics, understand customer needs and manage expectations.
• Strong problem-solving skills and ownership, with the ability to resolve complex queries independently and carry out initial investigations before involving a specialist or engineer.
• A proactive, collaborative approach and the ability to adapt as priorities, processes and customer needs evolve.

• Strong end-to-end UK payroll experience, covering tax calculations, statutory payments and pensions, with up-to-date knowledge of payroll legislation.
• Previous experience in a payroll implementation or onboarding role, carrying out the key tasks involved in moving customers onto a new platform and meeting go-live deadlines.
• Demonstrable experience managing multiple customers simultaneously, balancing competing deadlines and priorities.
• In-depth understanding of payroll reconciliations, parallel runs and data migrations, with the numerical confidence and attention to detail to spot anomalies and investigate complex discrepancies.
• Good knowledge of payroll system builds and configuration, with the ability to translate customer requirements into an effective setup.
• Experience guiding customers through system integrations and delivering clear, practical training sessions.
• Strong project management and organisational skills, including planning, scope management, risk identification and timely escalation.
• Excellent customer-facing and internal communication skills, with the ability to explain complex payroll topics, understand customer needs and manage expectations.
• Strong problem-solving skills and ownership, with the ability to resolve complex queries independently and carry out initial investigations before involving a specialist or engineer.
• A proactive, collaborative approach and the ability to adapt as priorities, processes and customer needs evolve.

It would also be helpful to bring:

• Experience working in a SaaS or payroll technology business.
• Experience collaborating with Product and Engineering teams on customer issues and delivery improvements.
• Familiarity with Salesforce.

Job responsibilities

• Customer Onboarding: Serve as the primary point of contact as customers migrate from their previous payroll systems to HiBob UK Payroll, building trusted relationships and guiding them through each stage of implementation.
• Project Management: Lead implementations from start to finish, maintaining detailed project plans, agreeing milestones and responsibilities, managing scope and timelines, and communicating progress internally and externally.
• Customer Discovery and Consultancy: Understand each customer’s payroll requirements, align their needs with the platform’s capabilities and provide guidance on configuration and implementation best practices.
• Data Validation: Validate and reconcile payroll data, investigate discrepancies and ensure accuracy and compliance with UK payroll requirements.
• System and Payroll Setup: Manage data extraction, account setup, system configuration and migration, tailoring payroll settings to each customer’s requirements.
• Training and Support: Deliver comprehensive training on HiBob UK Payroll’s features and functionality, helping customers build confidence and guiding them through HMRC and HRIS integration requirements.
• First Live Payroll: Process the first live payroll for software customers, investigating and resolving discrepancies. For managed-service customers, coordinate with the Managed Service team, which processes the first live payroll, to support a smooth go-live and handover.
• Cross-Functional Collaboration: Work closely with Sales, Customer Success, Payroll Specialists, Product, Engineering, Support and CX to resolve issues and deliver a consistent customer experience.
• Continuous Improvement: Share knowledge, support colleagues with payroll and implementation queries, and contribute improvements that help the team deliver efficiently as UK Payroll grows.

HiBob is a village filled with amazing people and we’re especially proud of that. It’s a place where Bobbers can be themselves. We’re about fun, dreams, hopes and ambition, just as much as we are about precision, growth, and top performance. Becoming a Bobber means you’ll receive competitive compensation, benefits, and pre-IPO equity alongside all of this:

Benefits

• Company share options plan - every employee can eventually become a shareholder.
• Cash allowance for benefits such as health insurance, dental, wellbeing etc. (your choice!)
• Remote-first working for this UK-based role.
• Work from home allowance to get your home office set up.
• Temporary remote work from anywhere in the world for up to two months, after six months of employment.
• Bob Balance Days — enjoy a company-wide long weekend at the beginning of each quarter.
• Two Social Impact Days per year for volunteering.
• Employee referral programme - $2,500 for each successful referral, with an additional ambassador programme.
• Pension scheme auto-enrolment from day one.
• Company and team social events, locally and virtually with our global teams.
• We love birthdays — take the day off and receive a special gift.