Remote Customer Experience Specialist (UK)

Shop Circle; Greater London; On-site; GBP 14,400 - 17,600; Full time

Benefits offered by this job

Salary increases every 6 months

Monthly performance bonus

3-week paid training and onboarding

Guaranteed hours

Job summary

Shop Circle is looking for a Customer Experience Associate to provide exceptional service through chat, email, phone, and social channels. This remote role (UK-based) includes occasional travel to Leeds or Manchester for in-person meetings. Responsibilities include managing customer interactions, resolving issues with empathy, and becoming a product expert. The position offers salary increases every 6 months, performance bonuses, and a supportive culture focused on ownership and continuous growth. Onsite training is mandatory for the first 3 weeks in London, Leeds, or Manchester.

Qualifications

• Comfortable adopting new tools to enhance service.
• Builds loyalty through warm, polished, and authentic interactions.
• Takes full responsibility for outcomes and anticipates customer needs.
• Thrives amid change while maintaining calm and consistency.

Responsibilities

• Own each customer interaction from start to finish.
• Resolve issues with empathy, turning challenges into positive experiences.
• Navigate tools efficiently while keeping the human touch.
• Share insights to help improve the experience.
• Become a product expert to guide customers authentically.

Skills

Digital intelligence

Empathy

Ownership

Adaptability

Job description

Shop Circle is looking for a Customer Experience Associate to provide exceptional service through chat, email, phone, and social channels. This remote role (UK-based) includes occasional travel to Leeds or Manchester for in-person meetings. Responsibilities include managing customer interactions, resolving issues with empathy, and becoming a product expert. The position offers salary increases every 6 months, performance bonuses, and a supportive culture focused on ownership and continuous growth. Onsite training is mandatory for the first 3 weeks in London, Leeds, or Manchester.