Customer Experience Specialist - Remote-First, High-Impact

Earthifactz Artizanz Private Limited; Greater London; Híbrido; GBP 30 000 - 45 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Above-market pay

Flexible time off

Team retreats

Wellness stipend

Free lunch, always

Top gear setup

Monthly team fun

Resumo da oferta

Earthifactz Artizanz Private Limited in London, UK is hiring a Customer Experience Specialist to be the first line of contact for users, turning issues into opportunities and building loyalty via chat, email, and social platforms.

You will simplify complex issues, collaborate with product and design teams to enhance the customer journey, and relay feedback to shape product improvements, all within a remote-first environment that values transparency and empathy.

Qualificações

• 2+ years in customer support or similar roles.
• Excellent written and verbal communication.
• Empathetic mindset with strong problem-solving instincts.
• Familiar with modern support tools (Intercom, Notion, Slack).

Responsabilidades

• Provide responsive and friendly support via chat, email, and social platforms.
• Simplify complex issues into clear, human-friendly answers.
• Work closely with product, design, and support teams to improve the overall customer journey.
• Collect and relay feedback to help shape product improvements and feature development.
• Monitor support trends and help optimize internal support workflows.

Conhecimentos

Customer support

Communication

Empathy

Problem solving

Ferramentas

Intercom

Notion

Slack

Descrição da oferta de emprego

Earthifactz Artizanz Private Limited in London, UK is hiring a Customer Experience Specialist to be the first line of contact for users, turning issues into opportunities and building loyalty via chat, email, and social platforms.

You will simplify complex issues, collaborate with product and design teams to enhance the customer journey, and relay feedback to shape product improvements, all within a remote-first environment that values transparency and empathy.