UK Remote Tech Support Specialist

The Elitejob; United Kingdom; Remote; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Competitive salary with bonuses

Fully remote position

Paid training and development opportunities

Health and wellness benefits

Paid holidays and sick leave

Job summary

A growing tech support company in the UK is seeking a Remote Technical Support Associate to join their team. This fully remote position involves providing first-level support, troubleshooting technical issues, and delivering high-quality customer service. Ideal candidates should have strong communication skills, basic IT knowledge, and a passion for helping others. The company offers competitive pay, flexible work options, and opportunities for career growth.

Qualifications

• Minimum of 1 year in a technical support or customer service role.
• Experience with troubleshooting hardware and software issues.
• Background in IT or telecommunications is a strong advantage.

Responsibilities

• Provide first-level technical support via phone, email, and chat.
• Troubleshoot network connectivity and IT problems.
• Document customer interactions using internal CRM tools.

Skills

Excellent verbal and written communication skills

Strong problem-solving abilities

Basic knowledge of Windows and macOS

Ability to multitask

Comfortable working independently

Fluent in English

Tools

CRM systems

Support ticketing tools

Job description

A growing tech support company in the UK is seeking a Remote Technical Support Associate to join their team. This fully remote position involves providing first-level support, troubleshooting technical issues, and delivering high-quality customer service. Ideal candidates should have strong communication skills, basic IT knowledge, and a passion for helping others. The company offers competitive pay, flexible work options, and opportunities for career growth.