Field Service Engineer - West Midland

Agfa Inkjet Solutions; Birmingham; Remote; GBP 30,000 - 55,000; Full time

Job summary

Agfa Inkjet Solutions in the United Kingdom is seeking a highly self-motivated Engineer to join our fully remote service team. You will provide technical service support to customers, repair and maintain equipment, carry out pre-installations and installations, and document issues with precise logging and timely closure.

The role requires clear English communication, the ability to work independently, and willingness to travel to client sites across UK and Ireland (and occasionally other

Qualifications

• Bachelor’s degree in a technical field or equivalent experience in service/repairs on printing equipment.
• Proven remote customer-facing work experience.
• Excellent written and verbal English communication.

Responsibilities

• Repair and maintain customer equipment.
• Carry out pre-installations and installations.
• Provide remote pre-qualification and remote fixes when possible.
• Document and log technical issues; ensure call closure.
• Support customers in UK/IE, with occasional travel in Europe.
• Maintain and share knowledge through training and self-development.

Skills

Remote experience

Self-motivation

Communication skills

Problem solving

Time management

Education

Bachelor's degree in technical field

Tools

MS Office

Networking

Operating systems

Job description

We are looking for a highly self-motivated and results-driven Engineer to join our fully remote team. In this role, you will be responsible for providing technical service support to customers. Because you will be working independently, your ability to stay focused, manage your time effectively, and take ownership of your work is critical to your success.

Main Tasks

• Repair and maintain customer equipment effectively and efficiently.
• Carry out pre installations and installations.
• Provide remote call pre-qualification and attempt remote fix wherever possible.
• Document and report technical issues where necessary; Ensure logging & closure of calls.
• Support the customer in the field mainly in UK/IE, occasionally in Europe.
• Maintain technical and professional expertise, proactively identifying learning opportunities for self and the team through knowledge sharing and attendance of training sessions.

Profile

• Technical Expertise: Bachelor’s degree within a technical field or qualified by experience in providing service / managing repairs and installations on Wide Format printing equipment (or similar) is desirable
• Demonstrated Remote Experience: Proven track record of thriving in a customer facing work-from-home/field-based role or independent environment.
• Self-Motivation: A highly driven mindset with the discipline to maintain focus and meet deadlines without direct supervision.
• Communication Skills: Proficient written and verbal communication skills in English; you know how to transform technical information and instructions in an easy to understand and concise language
• Problem-Solving and Initiative: Identify areas for improvement and implement solutions
• IT Skills: Working understanding of common Office IT Applications (MS Word, Excel, email, etc.) Networking, operation system / IT skills are desirable.
• Travel: Must be prepared to travel to visit client sites across UK and Ireland. A valid UK driving licence is required; a company car or travel allowance is provided.

Occasional international travel required for training. Flexibility and a valid passport are essential.

Preferably based in the West Midland area

What we offer

• A dynamic global organization with a history of innovation and strong product portfolio.
• A challenging environment combined with a supportive management structure.
• A competitive salary and benefits package
• A friendly work environment with dedicated professional colleagues.

About the company

Agfa is a leading supplier to the printing industry. All over the world, we supply sign & display as well as other companies with a range of highly productive and versatile solutions, wide-format inkjet printers and dedicated inks, in addition to workflow automation software. We also serve various industries by deploying our state-of-the-art inkjet inks in printing solutions that are integrated into existing manufacturing processes.