Field Engineer, Printer Service Technician, Print Engineer

Experis UK; Birmingham; On-site; GBP 30,000 - 33,000; Full time

Benefits offered by this job

25 Days Holiday + bank holidays with flexibility to buy or sell days

3% Company Pension Scheme contribution

Confidential support for personal and work-related issues

2 Volunteer Days per year

Health Insurance Scheme

Eye Care Vouchers

Opportunities for certifications

Job summary

A leading UK technical services provider is seeking a skilled Field Engineer (Printer Technician) in Birmingham to maintain and repair managed print equipment at client sites. Candidates must have experience with various MFP devices and strong connectivity skills. A full UK driving licence is required, along with the ability to work under pressure and meet customer deadlines. The role offers attractive benefits including a company vehicle, holiday flexibility, and health insurance after probation.

Qualifications

• Proven experience with low, mid, and high-volume MFP systems.
• Full UK Driving Licence is mandatory.
• Willingness to undergo security clearance checks.

Responsibilities

• Attend client sites to resolve technical issues efficiently.
• Maintain accurate technical records using service support tools.
• Organise and maintain spare parts kit to reduce visits.
• Ensure tools and manuals are up to date and safe.

Skills

Repairing and maintaining colour and mono MFP devices

Strong connectivity skills

High-level diagnostic and fault-finding capability

Excellent interpersonal skills

Strong verbal and written communication skills

Ability to work under pressure

Analytical and methodical approach

Job description

We are seeking a skilled Field Engineer (Printer Technician) to maintain, repair, and provide technical support for managed print equipment across our client sites. You will ensure all devices are serviced to technical standards and manufacturer specifications, while adhering to all company and client working practices — including strict health and safety requirements.

Security clearance, or a willingness to undergo clearance checks, is required for this role.

Key Responsibilities

• Attend client sites to resolve technical issues as directed by call control, meeting targeted response and resolution times.
• Accurately maintain technical records using PDA and service support tools; communicate effectively with call control throughout each job.
• Organise and maintain a suitable vehicle or on-site spare parts kit to minimise Return to Fit (RTF) visits.
• Ensure all tools, technical manuals, and equipment (including bulletins) are complete, up to date, and in a safe working condition.
• Maintain and manage SharePoint cloud-based documents via regular laptop synchronisation.
• Where applicable, ensure the company vehicle is clean, presentable, and maintained according to procedures.
• Keep accurate records of work-related expenses and submit claims with receipts on time.
• Attend technical training courses, seminars, and online modules to maintain product knowledge and technical competency.
• Collaborate with internal departments to maintain high service standards.
• Escalate technical observations through the appropriate technical channels to support swift resolution of customer or equipment issues.
• Deliver basic end-user training and support when required.

Skills & Experience

• Proven experience repairing and maintaining colour and mono MFP devices, including low, mid, and high‑volume systems.
• Strong connectivity skills (e.g., installing print drivers, basic networked printer setup).
• High-level diagnostic and fault‑finding capability.
• Full UK Driving Licence.
• Ability to work under pressure and meet tight customer deadlines.
• Willingness to follow all client site processes and procedures.
• Analytical, methodical approach to resolving technical challenges.
• Strong verbal and written communication skills.
• Excellent interpersonal skills and the ability to engage with a wide range of stakeholders.
• Positive “Can Do” attitude with a commitment to outstanding customer service.
• Salary: £30,000 Additional Standby money and overtime (Around £33k overall)
• Company Car / Allowance / Pool Car: Yes - Van and Fuel Card

Some benefits include:

• 🏖️ 25 Days Holiday + bank holidays(with flexibility to buy or sell holiday days)
• 🏦 Company Pension Scheme - Contribution: 3%, Employee contribution: 5%
• Confidential support for personal and work-related issues
• 🤝 Volunteer Days – 2 days per year to give back
• 🎉 Balance Benefits (after probation)
• Other lifestyle perks
• Health Insurance Scheme (after probation)
• 👓 Eye Care Vouchers
• Ability to gain certifications in relevant fields