Remote Field Service Engineer – Inkjet Printing

EFI; Nottingham; Remote; GBP 35,000 - 48,000; Full time

Benefits offered by this job

Competitive salary and car allowance

Good benefit package including PMI,enh

Ongoing training and professional dev

Job summary

EFI is seeking a Field Service Engineer to join our team covering the West Midlands, Staffordshire and Shropshire region. This home-based role requires extensive travel to customer sites within your territory and strong hands-on electrical and mechanical skills.

You will install, service and repair EFI printers and related equipment, provide operator training, and collaborate with our global R&D teams to feedback field performance.

Qualifications

• Minimum 3 years’ experience in a field engineering role servicing complex electro-mechanical equipment.
• Ability to travel extensively within the region, often at short notice (approx. 20% overnight stays).
• Fluent English written and spoken.
• Technical qualification or equivalent experience in mechanical, electrical, digital, or electronic technology.
• Strong customer management and communication skills.

Responsibilities

• Provide end-to-end technical support for EFI customers in your assigned region.
• Perform onsite installations, system maintenance, troubleshooting, and repairs.
• Support trade shows and customer demonstrations, including printer setup, calibration, operation, and breakdown.
• Deliver end-user operator training and ensure customers are confident in product use.
• Collaborate with global R&D and technical teams, providing feedback on field performance and customer experience.
• Maintain EFI standards and act as a professional ambassador for the brand at all times.

Skills

Customer service

Communication

Self-motivation

Field service

Education

Technical qualification or equivalent experience in mechanical, electrical, digital, or electronic technology

Tools

Windows

Linux

Precision alignment tools

Job description

EFI is seeking a Field Service Engineer to join our team covering the West Midlands, Staffordshire and Shropshire region. This home-based role requires extensive travel to customer sites within your territory and strong hands-on electrical and mechanical skills.

You will install, service and repair EFI printers and related equipment, provide operator training, and collaborate with our global R&D teams to feedback field performance.