Field Service Engineer - West Midlands

EFI; Nottingham; Remote; GBP 35,000 - 48,000; Full time

Benefits offered by this job

Competitive salary and car allowance

Good benefit package including PMI,enh

Ongoing training and professional dev

Job summary

EFI is seeking a Field Service Engineer to join our team covering the West Midlands, Staffordshire and Shropshire region. This home-based role requires extensive travel to customer sites within your territory and strong hands-on electrical and mechanical skills.

You will install, service and repair EFI printers and related equipment, provide operator training, and collaborate with our global R&D teams to feedback field performance.

Qualifications

• Minimum 3 years’ experience in a field engineering role servicing complex electro-mechanical equipment.
• Ability to travel extensively within the region, often at short notice (approx. 20% overnight stays).
• Fluent English written and spoken.
• Technical qualification or equivalent experience in mechanical, electrical, digital, or electronic technology.
• Strong customer management and communication skills.

Responsibilities

• Provide end-to-end technical support for EFI customers in your assigned region.
• Perform onsite installations, system maintenance, troubleshooting, and repairs.
• Support trade shows and customer demonstrations, including printer setup, calibration, operation, and breakdown.
• Deliver end-user operator training and ensure customers are confident in product use.
• Collaborate with global R&D and technical teams, providing feedback on field performance and customer experience.
• Maintain EFI standards and act as a professional ambassador for the brand at all times.

Skills

Customer service

Communication

Self-motivation

Field service

Education

Technical qualification or equivalent experience in mechanical, electrical, digital, or electronic technology

Tools

Windows

Linux

Precision alignment tools

Job description

Field Service Engineer

Location:

Remote, covering: West Midlands/Staffordshire/Shropshire area

Travel:

Extensive travel required within the region (average 20% overnight stays)

Right to work in the UK required - no visa sponsorship available

About EFI

All of us at EFI are relentlessly focused on the growth and success of the print business. That’s why print providers worldwide turn to EFI to help build their brilliant future. Our worldwide team members are passionate about driving our customers’ business growth with a scalable portfolio of products, solutions, services, support, and world-class partnerships for the manufacturing of signage, packaging, textiles, ceramic tiles, building materials, commercial print, and personalized documents with a wide range of printers, inks, digital front ends, and workflow solutions. Our unwavering commitment is to increase their profits, cut costs, improve productivity, and optimize efficiency — job after job, year after year. We’re obsessed with our customers’ success. And we believe we have the right people, technology, and experience to help businesses achieve their goals.

We are looking for a Field Service Engineer to join our team in the West Midlands/Staffordshire/Shropshire area as you will be home-based and travelling to customer locations in your region.

Main Duties And Responsibilities

• Provide end-to-end technical support for EFI customers in your assigned region.
• Perform onsite installations, system maintenance, troubleshooting, and repairs.
• Support trade shows and customer demonstrations, including printer setup, calibration, operation, and breakdown.
• Deliver end-user operator training and ensure customers are confident in product use.
• Collaborate with our global R&D and technical teams, providing feedback on field performance and customer experience.
• Maintain EFI standards and act as a professional ambassador for the brand at all times.

Job Requirements

• Ability and willingness to travel extensively within the region, often at short notice (approx. 20% overnight stays).
• Technical qualification or equivalent experience in mechanical, electrical, digital, or electronic technology.
• Minimum 3 years’ experience in a field engineering role servicing complex electro-mechanical equipment.
• Strong customer management and communication skills, with a commitment to excellent service delivery.
• Solid understanding of inkjet printing technology, RIP and colour theory, and materials/chemicals used in digital printing.
• Confident using and troubleshooting Microsoft Windows and Linux operating systems.
• Self-motivated and able to independently manage a large service territory, including EFI assets (parts, tools, information).
• Demonstrated mechanical aptitude, including use of precision alignment tools and tolerances of 0.001".
• Fluent English required (written and spoken).

What We Offer

• Competitive salary and car allowance
• Good benefit package including PMI, enhanced pension and family leave, Salary Sacrifice schemes and more.
• Opportunity to work with industry-leading digital printing technology.
• Supportive, collaborative environment within a global organisation.
• Ongoing training and professional development.