Field Service Engineer - West Midland

Agfa-Gevaert; West Midlands; On-site; GBP 40,000 - 56,000; Full time

Job summary

Agfa-Gevaert is seeking an Engineer to join our fully remote team, delivering technical service support to customers, repairing and installing Wide Format printing equipment, and logging issues with clear closure.

Based in the UK, you will travel to client sites across the UK and Ireland, with occasional trips to Europe. A UK driving licence and a company car or travel allowance are provided, and strong English communication and independent work ethic are essential.

Qualifications

• Bachelor’s degree in a technical field or equivalent experience in repairing and installing Wide Format printing equipment.
• Proven remote/customer-facing work-from-home experience.
• Strong self-motivation with the discipline to work independently.
• Excellent written and spoken English communication.
• Willingness to travel across UK & Ireland; valid UK driving licence and company car or travel allowance.
• Proficiency with MS Office and standard IT tools.

Responsibilities

• Repair and maintain customer equipment.
• Carry out pre-installations and installations.
• Provide remote call pre-qualification and remote fixes where possible.
• Document and close technical issues with clear logging.
• Support customers in UK/IE, with occasional travel to Europe.
• Maintain and share knowledge through training and learning opportunities.

Skills

Technical Expertise

Remote Experience

Self-Motivation

Communication Skills

Problem Solving

IT Skills

Travel

Education

Bachelor's degree in a technical field

Job description

We are looking for a highly self‑motivated and results‑driven Engineer to join our fully remote team. In this role, you will be responsible for providing technical service support to customers. Because you will be working independently, your ability to stay focused, manage your time effectively, and take ownership of your work is critical to your success.

Main Tasks

• Repair and maintain customer equipment effectively and efficiently.
• Carry out pre installations and installations.
• Provide remote call pre‑qualification and attempt remote fix wherever possible.
• Document and report technical issues where necessary; ensure logging & closure of calls.
• Support the customer in the field mainly in UK/IE, occasionally in Europe.
• Maintain technical and professional expertise, proactively identifying learning opportunities for self and the team through knowledge sharing and attendance of training sessions.

Profile

• Technical Expertise: Bachelor’s degree within a technical field or qualified by experience in providing service / managing repairs and installations on Wide Format printing equipment (or similar) is desirable.
• Demonstrated Remote Experience: Proven track record of thriving in a customer facing work‑from‑home/field‑based role or independent environment.
• Self‑Motivation: A highly driven mindset with the discipline to maintain focus and meet deadlines without direct supervision.
• Communication Skills: Proficient written and verbal communication skills in English; you know how to transform technical information and instructions into an easy to understand and concise language.
• Problem‑Solving and Initiative: Identify areas for improvement and implement solutions.
• IT Skills: Working understanding of common Office IT Applications (MS Word, Excel, email, etc.). Networking, operating system / IT skills are desirable.
• Travel: Must be prepared to travel to visit client sites across UK and Ireland. A valid UK driving licence is required; a company car or travel allowance is provided.

Occasional international travel required for training. Flexibility and a valid passport are essential.

Preferably based in the West Midland area.

What we offer

• A dynamic global organization with a history of innovation and strong product portfolio.
• A challenging environment combined with a supportive management structure.
• A competitive salary and benefits package.
• A friendly work environment with dedicated professional colleagues.