Field Service Engineer - West Midlands

Electronics For Imaging, Inc.; West Midlands; Hybrid; GBP 38,000 - 52,000; Full time

Benefits offered by this job

Competitive salary and car allowance

PMI and enhanced pension

Family leave and Salary Sacrifice

Ongoing training and development

Job summary

Electronics For Imaging, Inc. is seeking a Field Service Engineer to cover the West Midlands/Staffordshire/Shropshire region. You will be home‑based and travel to customer sites, performing installations, maintenance and repairs as part of EFI’s service team.

The role requires a technical background in electro‑mechanical systems, strong customer skills, and English fluency. Occasional travel to support trade shows and demonstrations is expected.

Qualifications

• Technical qualification or equivalent in mechanical/electrical/digital/electronic tech.
• Minimum 3 years’ field engineering exp. servicing electro‑mechanical equipment.
• Fluent English (written and spoken).

Responsibilities

• Provide end‑to‑end technical support for EFI customers in the assigned region.
• Perform onsite installations, system maintenance, troubleshooting, and repairs.
• Support trade shows and customer demonstrations, including printer setup, calibration, operation and breakdown.
• Deliver end‑user operator training and ensure customers are confident in product use.
• Collaborate with global R&D and technical teams, providing feedback on field performance and customer experience.
• Maintain EFI standards and act as a professional ambassador for the brand.

Skills

Field service

Electrical/electronic tech

Inkjet printing knowledge

English fluency

Education

Technical qualification in engineering

Job description

West Midlands/Staffordshire/Shropshire area

Travel: Extensive travel required within the region (average 20% overnight stays)

Right to work in the UK required - no visa sponsorship available

About EFI

All of us at EFI™ are relentlessly focused on the growth and success of the print business. That’s why print providers worldwide turn to EFI to help build their brilliant future. Our worldwide team members are passionate about driving our customers’ business growth with a scalable portfolio of products, solutions, services, support, and world‑class partnerships for the manufacturing of signage, packaging, textiles, ceramic tiles, building materials, commercial print, and personalized documents with a wide range of printers, inks, digital front ends, and workflow solutions. Our unwavering commitment is to increase their profits, cut costs, improve productivity, and optimize efficiency — job after job, year after year. We’re obsessed with our customers’ success. And we believe we have the right people, technology, and experience to help businesses achieve their goals.

We are looking for aField Service Engineerto join our team in the West Midlands/Staffordshire/Shropshire area as you will be home‑based and travelling to customer locations in your region.

Main Duties and Responsibilities

• Provide end‑to‑end technical support for EFI customers in your assigned region.
• Perform onsite installations, system maintenance, troubleshooting, and repairs.
• Support trade shows and customer demonstrations, including printer setup, calibration, operation, and breakdown.
• Deliver end‑user operator training and ensure customers are confident in product use.
• Collaborate with our global R&D and technical teams, providing feedback on field performance and customer experience.
• Maintain EFI standards and act as a professional ambassador for the brand at all times.

Job Requirements

• Ability and willingness to travel extensively within the region, often at short notice (approx. 20% overnight stays).
• Technical qualification or equivalent experience in mechanical, electrical, digital, or electronic technology.
• Minimum 3 years’ experience in a field engineering role servicing complex electro‑mechanical equipment.
• Strong customer management and communication skills, with a commitment to excellent service delivery.
• Solid understanding of inkjet printing technology, RIP and colour theory, and materials/chemicals used in digital printing.
• Confident using and troubleshooting Microsoft Windows and Linux operating systems.
• Self‑motivated and able to independently manage a large service territory, including EFI assets (parts, tools, information).
• Demonstrated mechanical aptitude, including use of precision alignment tools and tolerances of 0.001”.
• Fluent English required (written and spoken).

What We Offer

• Competitive salary and car allowance
• Good benefit package including PMI, enhanced pension and family leave, Salary Sacrifice schemes and more.
• Opportunity to work with industry‑leading digital printing technology.
• Supportive, collaborative environment within a global organisation.
• Ongoing training and professional development.