Remote Field Operations Technician - Expert Remote Support

Placements24; Southampton; Hybrid; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Remote work setup

Competitive salary

Health, dental, and vision insurance

Remote skill development

State-of-the-art remote tools

Job summary

Placements24 is seeking a highly motivated Remote Field Operations Technician to join a fully remote team. This role focuses on providing advanced remote support for installations and ongoing system operations, enabling clients to manage their systems without on-site visits.

You will guide clients through setup procedures, troubleshoot complex issues, and document procedures. This position suits experienced technicians who excel in virtual environments and can maintain high productivity from any

Qualifications

• Extensive experience in field operations or remote technical support.
• Strong understanding of system architecture and networking.
• Excellent diagnostic and problem-solving abilities for remote scenarios.
• Proficient with remote management tools and conferencing platforms.
• Strong communication and rapport-building skills with clients.

Responsibilities

• Provide expert remote technical assistance for installation and maintenance.
• Diagnose and resolve complex issues via remote access, phone and video.
• Develop and maintain technical documentation and best practices.
• Monitor system performance remotely and proactively address issues.
• Collaborate with on-site teams and engineering to resolve critical challenges.
• Ensure adherence to SLAs through effective remote management.

Skills

Field operations

Remote service delivery

Networking

Remote tools

Communication

Self-motivation

Job description

Placements24 is seeking a highly motivated Remote Field Operations Technician to join a fully remote team. This role focuses on providing advanced remote support for installations and ongoing system operations, enabling clients to manage their systems without on-site visits.

You will guide clients through setup procedures, troubleshoot complex issues, and document procedures. This position suits experienced technicians who excel in virtual environments and can maintain high productivity from any