Remote Enterprise Social Director | Client Strategy

BrandBastion; Greater London; Remote; GBP 90,000 - 130,000; Full time

Benefits offered by this job

Fully remote role

Competitive compensation

Global team meets

Job summary

BrandBastion is seeking an Account Director to own strategic enterprise accounts, manage senior relationships across social, marketing and customer care, and drive long-term value. You will partner with product and technical teams to optimize workflows and adoption, ensuring customer outcomes align with business goals.

You will lead executive reviews, identify risks early, and own commercial talks around renewals and expansion, working with a global, AI-first team in a remote-capable capacity.

Qualifications

• Experience leading enterprise client relationships and renewals.
• Ability to translate data and customer goals into strategic recommendations.
• Strong knowledge of social strategy, community management and customer care.

Responsibilities

• Own a portfolio of strategic accounts, drive retention and expansion.
• Build trusted relationships with senior leaders across social, marketing and customer care.
• Lead executive business reviews and provide insights, recommendations, and next steps.
• Identify adoption gaps and risks, and drive plans to address them.
• Manage commercial conversations related to renewals and expansion.
• Collaborate with product and technical teams to improve workflows and adoption.

Skills

Account leadership

Strategic storytelling

Relationship management

Commercial mindset

Stakeholder collaboration

Job description

BrandBastion is seeking an Account Director to own strategic enterprise accounts, manage senior relationships across social, marketing and customer care, and drive long-term value. You will partner with product and technical teams to optimize workflows and adoption, ensuring customer outcomes align with business goals.

You will lead executive reviews, identify risks early, and own commercial talks around renewals and expansion, working with a global, AI-first team in a remote-capable capacity.