Senior Enterprise Accounts Director – Growth & Retention

SmartSearch; Ilkley; On-site; GBP 90,000 - 130,000; Full time

Benefits offered by this job

25 days holiday rising to 30 with each

Private Medical Insurance covering/ded

Company pension scheme

Life Assurance – 4x your annual salary

1 day paid volunteering per year

Enhanced maternity / paternity

Employee Assistance Programme

Cycle to work scheme

Access to a gym

Job summary

SmartSearch is seeking a Senior Account Director to own the strategic, commercial relationship and revenue outcomes for a portfolio of direct partner clients. These partners are enterprise-level customers with recurring revenue, renewal risk, and expansion potential.

This senior, externally facing role owns renewals, commercial negotiations, upsell and expansion with support from Customer Success, while retaining overall ownership of the partner relationships and forecasted results.

Qualifications

• Proven experience owning enterprise or strategic account portfolios to multi-million pound value.
• Accountability for retention, renewals and growth.
• Strong commercial negotiation and stakeholder management skills.
• Comfortable operating in senior client-facing roles.

Responsibilities

• Own a portfolio of direct partner clients with full accountability for retention, renewal and growth.
• Protect and improve GRR; identify and mitigate commercial and relationship risk.
• Drive NRR through upsell and expansion aligned to partner value and maturity.
• Lead pricing, renewal and contract negotiations.
• Maintain accurate commercial forecasting for the partner portfolio.
• Act as senior relationship owner for partner clients.
• Build trusted relationships with senior stakeholders and decision-makers.
• Lead executive-level partner reviews focused on outcomes and growth.
• Handle escalations and commercial risk.
• Make clear recommendations to invest, de-prioritise or exit partner relationships.
• Own partner account strategies aligned to retention and growth.
• Manage a multi-million pound book of business.
• Prioritise time and focus based on value, risk and opportunity.
• Identify portfolio-level patterns and improvement opportunities.
• Align partner strategy with wider commercial objectives.
• Work with a Customer Success Manager responsible for day-to-day service and operational support.
• Retain accountability for overall partner portfolio performance.
• Ensure clear boundaries between commercial ownership, portfolio management and service delivery.
• Provide a joined-up, senior-led partner experience with clear accountability.

Skills

Enterprise accounts

Negotiation

Stakeholder management

Senior client-facing

Strategic account management

Job description

SmartSearch is seeking a Senior Account Director to own the strategic, commercial relationship and revenue outcomes for a portfolio of direct partner clients. These partners are enterprise-level customers with recurring revenue, renewal risk, and expansion potential.

This senior, externally facing role owns renewals, commercial negotiations, upsell and expansion with support from Customer Success, while retaining overall ownership of the partner relationships and forecasted results.