Strategic Account Director — Social Engagement (Remote)

BrandBastion Inc; Greater London; Hybrid; GBP 90,000 - 140,000; Full time

Benefits offered by this job

Competitive compensation + 4+ weeks 0F

Global team meet opportunities

Fully remote role

Job summary

BrandBastion is seeking a strategic Account Director to own a portfolio of enterprise accounts and lead senior-level relationships across Global Heads of Social, VPs of Marketing and Customer Experience executives.

You will partner with product and technical teams to optimize workflows, drive account strategy, and uncover growth opportunities while delivering measurable business value from our AI-enabled social engagement platform.

Qualifications

• Experience leading enterprise accounts and relationships with senior leaders.
• Strong knowledge of organic social, community management and customer care.
• Ability to translate data and customer goals into actionable recommendations.

Responsibilities

• Own a portfolio of strategic enterprise accounts and drive retention, renewal and expansion.
• Build trusted relationships with senior leaders across social, marketing, brand, community and customer care.
• Develop clear account strategies based on customer priorities and measures of success.
• Lead executive business reviews with insights, recommendations and next steps.
• Identify risks and adoption gaps, then drive plans to address them.
• Coordinate with product and technical teams to improve workflows and platform adoption.

Skills

Account leadership

Social strategy

Senior stakeholder communication

Commercial mindset

Data interpretation

Remote collaboration

Job description

BrandBastion is seeking a strategic Account Director to own a portfolio of enterprise accounts and lead senior-level relationships across Global Heads of Social, VPs of Marketing and Customer Experience executives.

You will partner with product and technical teams to optimize workflows, drive account strategy, and uncover growth opportunities while delivering measurable business value from our AI-enabled social engagement platform.