Remote Customer Services Data Coordinator

Reconomy; Telford; Remote; GBP 20,000 - 28,000; Full time

Benefits offered by this job

Holidays and birthday leave

Volunteering day

MyPerks platform

Financial & family support

Health & wellbeing

Employee referral programme

Long service awards

Reward & recognition schemes

Employee voice

Job summary

Reconomy is seeking a Customer Services Data Coordinator to join our team in a role that is predominantly home-based with occasional attendance at the Telford office. You will collect, input and maintain supplier service data, liaise with suppliers to obtain missing data, and ensure accurate transfer into our Salesforce platform while supporting Customer Service teams.

You will need strong data accuracy, communication skills and the ability to meet deadlines.

Qualifications

• Confident in communicating over the phone and accurate with emails.
• Strong time management skills and able to meet deadlines.
• Collaborative mindset with ability to build relationships internally and externally.
• Keen eye for detail when working with data and ensuring accuracy at all times.

Responsibilities

• Collect, input and maintain supplier service data across Reconomy Recycle Loop Outsourcing business.
• Identify and request missing data.
• Liaise with suppliers to obtain data relating to containerised waste services.
• Ensure accurate transfer of data from supplier reports or portals into the Salesforce platform.
• Liaise with Customer Service Teams to resolve data discrepancies and help ensure clean data for customers and reduce supplier invoice queries.
• Complete data transfers in a timely manner to meet client reporting and invoicing deadlines.
• Establish strong working relationships with suppliers and internal/external contacts to meet targets.
• Maintain updated knowledge of all Reconomy products and services including in-house apps.

Skills

Data entry accuracy

Clear communication

Time management

Collaboration

Attention to detail

Phone etiquette

Tools

Salesforce

Job description

Reconomy is seeking a Customer Services Data Coordinator to join our team in a role that is predominantly home-based with occasional attendance at the Telford office. You will collect, input and maintain supplier service data, liaise with suppliers to obtain missing data, and ensure accurate transfer into our Salesforce platform while supporting Customer Service teams.

You will need strong data accuracy, communication skills and the ability to meet deadlines.