Customer Services Data Coordinator

Reconomy; Shrewsbury; Hybrid; GBP 21,000 - 32,000; Full time

Benefits offered by this job

Holidays and Birthday Leave

Volunteering Day

MyPerks Platform

Financial & Family Support

Health & Wellbeing

Employee Referral Programme

Long Service Awards

Reward & Recognition Schemes

Employee Voice

Job summary

Reconomy is seeking a Customer Services Data Coordinator to collect, input and maintain supplier service data while ensuring accuracy and timely transfers into Salesforce. You will liaise with suppliers, resolve data discrepancies with the Customer Service teams, and help meet reporting and invoicing deadlines.

Based in the UK with a predominately home-based setup and occasional attendance at the Telford office, you’ll join a team focused on data quality and service delivery across our circular

Qualifications

• Confidence in communicating over the phone and accurate email correspondence.
• Strong time management and ability to meet deadlines.
• Collaborative mindset with ability to build relationships both internally and externally.
• Keen eye for detail when working with data.

Responsibilities

• Collect, input and maintain supplier service data.
• Identify and request missing data.
• Liaise with suppliers to obtain data for containerised waste services.
• Ensure accurate transfer of data into Salesforce platform.
• Collaborate with Customer Service to resolve data discrepancies.
• Complete data transfers to meet reporting and invoicing deadlines.
• Build strong relationships with suppliers and internal/external contacts to meet targets.
• Maintain knowledge of Reconomy's products and services.

Skills

Phone communication

Email communication

Data accuracy

Time management

Relationship building

Tools

Salesforce

Job description

Customer Services Data Coordinator

Department: Business Administration

Employment Type: Permanent - Full Time

Location: Telford

Reporting To: Mel Richards

Description

Reconomy is an international circular economy specialist that combines technology, skills and incredible people to enable businesses to better manage their resources, helping reduce waste, optimise their supply chains, and contribute in a meaningful way toward the circular economy.

We are bending the edges of linear business models across the world, integrating circular economy strategies and processes into everyday operations. We have the tools, talent and technology that enable customers to harness the full and inherent value of their resources, with integrated global operations in over 80 countries across the world.

Our full range of capabilities are organised into 3 ‘loops’: Recycle, Comply and Re-use, each providing opportunities for circularity within the wider resource cycle.

• Recycle loop is utilising the latest technology and data to enable customers to make the best possible use of their materials.
• Comply loop is enabling customers to solve increasingly complex environmental regulatory challenges using data, expert knowledge and thought leadership to drive business accountability across the globe.
• Re-use loop is providing intelligent technology platforms and agile delivery models for pre-retail logistics and product returns, fulfilment and processing, on behalf of many of Europe’s largest retailers.

We're looking for a Customer Services Data Coordinator to join us. Could this be you? This role is predominantly home based, offering the flexibility of remote working while remaining connected to the wider team. You'll need to live within a commutable distance of our Telford office, as occasional attendance will be required for meetings, training and team collaboration.

About the role

• You will collect, input and maintain supplier service data across the Reconomy Recycle Loop Outsourcing business.
• Identify and request missing data.
• Liaise with suppliers through various formats to obtain data relating to containerised waste services.
• Ensure accurate transfer of data from supplier reports or online Portals into the Reconomy Salesforce platform.
• Liaise with Customer Service Teams to resolve data discrepancies and help ensure clean and accurate data is presented to customers and help reduce supplier invoice queries.
• Complete data transfers in a timely manner to meet clients reporting and invoicing deadlines.
• Establish strong working relationships with suppliers and internal or external business contacts to ensure departmental targets are met.
• Maintain updated knowledge of all Reconomy's products and services including in-house apps.

What we need from you

• Confidence in communicating over the phone, and a professional and accurate approach to email correspondence.
• Strong time management skills and the ability to meet deadlines consistently.
• A collaborative mindset, with the ability to build and maintain effective relationships both internally and externally.
• A keen eye for detail when working with data, ensuring accuracy at all times.

What we offer

• Holidays and Birthday Leave – Start with 23 days, increasing to 25 after 2 years of service, plus bank holidays. After one year, you can also take advantage of our holiday buy/sell scheme for added flexibility. Also, enjoy your birthday off once you reach 1 year of service.
• Volunteering Day - 1 paid day per year to support local charities.
• MyPerks Platform - Access a wide range of discounts, cashback offers, cycle-to-work scheme, gym membership discounts, mortgage advice, and skip hire discounts.
• Financial & Family Support - Competitive pension contributions, life assurance, and enhanced maternity and paternity leave.
• Health & Wellbeing – Flu jabs, eyecare vouchers, Employee Assistance Programme, confidential counselling, MyPerks wellbeing centre, and access to trained Mental Health Fire Aiders.
• Employee Referral Programme - Recommend great talent and earn a reward.
• Long Service Awards - Celebrating your milestones with us.
• Reward & Recognition Schemes - Recognising and celebrating achievements across the business.
• Employee Voice: Regular “My Voice” surveys and follow-up check-ins to drive meaningful change.