Remote Customer Service Advisor - KPI-Driven, Fast-Paced

Arsenault; Birmingham; Remote; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Starting salary £21,000

25 days holiday

Life Insurance up to 4x salary

Employee Assistance Programme

Healthcare discounts

Share Save scheme

Year-end bonus

Discounts on UW products & services

Virtual fitness classes

Virtual GP service

Full remote IT support

4 weeks intensive virtual onboarding

40 hours/week across 5 days

Extended operating hours

Job summary

Arsenault is hiring a home-based Customer Service Advisor in the United Kingdom. You will solve customer problems from start to finish, providing support, advice and peace of mind.

You are the first contact to identify queries and will work toward high first-call resolution while meeting KPI targets. The role requires a dedicated work space with a secure internet connection and eligibility to live and work in the UK.

Qualifications

• Strong customer service experience and a focus on resolving issues.
• Great listening skills and calm under pressure.
• Motivated by KPIs and able to work in a fast-paced environment.

Responsibilities

• Solve customer problems from start to finish so they are resolved quickly.
• Provide customers with support, advice and peace of mind.
• Identify customer queries on first contact and manage escalation as needed.

Skills

Customer service

Active listening

Communication under pressure

Job description

Arsenault is hiring a home-based Customer Service Advisor in the United Kingdom. You will solve customer problems from start to finish, providing support, advice and peace of mind.

You are the first contact to identify queries and will work toward high first-call resolution while meeting KPI targets. The role requires a dedicated work space with a secure internet connection and eligibility to live and work in the UK.