Remote Customer Service Advisor - Flexible Hours

Back To Work; Nottingham; Remote; GBP 14,000 - 21,000; Full time

Benefits offered by this job

30 days leave (pro‑rata)

Pension

Perkbox discounts

EAP 24/7 support

No commute

Real‑time remote support

Flexible working patterns

Training included

Job summary

Back To Work is seeking a Remote Customer Service Advisor to support customers across phone, email and live chat from a home-based role in the United Kingdom. You will deliver clear, accurate and empathetic service while upholding the client’s values.

This permanent position offers guaranteed hours, remote work with flexible patterns, 30 days leave pro‑rata, pension, Perkbox discounts and ongoing training as part of onboarding.

Qualifications

• Respond to customer enquiries across phone, email and multi‑channel platforms.
• Provide accurate information and resolve queries.
• Navigate multiple online systems to update customer records and manage cases.
• Follow data protection and quality assurance guidelines.
• Demonstrate a customer‑first approach and escalate issues when needed.

Responsibilities

• Respond to customer enquiries across phone, email and multi‑channel platforms.
• Provide accurate information, resolve queries and deliver high‑quality customer service.
• Navigate multiple online systems to update customer records and manage cases.
• Follow all data protection and quality assurance guidelines.
• Demonstrate a “customer‑first” approach, ensuring positive engagement in all interactions.
• Escalate issues appropriately and follow required processes for complaints or safeguarding.
• Work autonomously in a remote setting, maintaining productivity and service levels.
• Attend mandatory training, coaching and performance feedback sessions.
• Provide professional support for client brands and customer communities.

Job description

Back To Work is seeking a Remote Customer Service Advisor to support customers across phone, email and live chat from a home-based role in the United Kingdom. You will deliver clear, accurate and empathetic service while upholding the client’s values.

This permanent position offers guaranteed hours, remote work with flexible patterns, 30 days leave pro‑rata, pension, Perkbox discounts and ongoing training as part of onboarding.