Remote Customer Service Advisor (Contact Centre)

Confidential; West Kirby; Remote; GBP 10,000 - 15,000; Part time

Benefits offered by this job

Weekly pay

Up to 33 days holiday per year (25 + 8

Disability confident employer

Employee Assistance Programme

Mental Health & Wellbeing resources

Job summary

Adecco is recruiting a Customer Service Advisor for a remote, temporary role. You will be the first point of contact for inbound and outbound calls, delivering compassionate, professional support while adhering to GDPR and data protection rules.

The role requires handling inquiries across phone, email, and webchat, maintaining accurate records and achieving quality and productivity targets. Training is provided, with a two-week on-the-job program and ongoing support.

Qualifications

• Excellent written and verbal communication skills.
• Experience in a fast-paced customer service environment (contact centre preferred).
• Strong IT skills and multitasking abilities.
• Excellent timekeeping and reliability.

Responsibilities

• Handle customer inquiries via telephone, email, and webchat, updating the system with notes.
• Aim for first-time resolution and deliver exceptional service.
• Support customers with sensitivity while remaining professional.
• Identify complex queries and escalate as needed to ensure fair outcomes.
• Follow company guidelines and provide clear, efficient responses.
• Update client systems with all key information accurately.

Skills

Communication

Multitasking

IT skills

Reliability

Home working

Job description

Adecco is recruiting a Customer Service Advisor for a remote, temporary role. You will be the first point of contact for inbound and outbound calls, delivering compassionate, professional support while adhering to GDPR and data protection rules.

The role requires handling inquiries across phone, email, and webchat, maintaining accurate records and achieving quality and productivity targets. Training is provided, with a two-week on-the-job program and ongoing support.