Remote Customer Onboarding & Training Specialist

ParentPay Group; United Kingdom; Remote; GBP 30,000 - 40,000; Full time

Job summary

SchoolHire, part of ParentPay Group, is seeking a Customer Onboarding Executive to guide schools and end users through onboarding and training on our online booking platform. This remote UK role emphasizes delivering exceptional customer experiences and building strong client relationships.

You will collaborate with a friendly team, deliver engaging online training, and provide ongoing support to maximise platform value. A proactive, customer-focused attitude is essential.

Qualifications

• Experience delivering customer support or working in a customer-facing role.
• Comfortable working independently and remotely.
• Ability to build positive relationships with customers.
• Experience delivering online training or supporting onboarding.
• Experience using online platforms, systems or software.
• Excellent verbal and written communication skills.
• Strong problem-solving and proactive approach.
• Good organisation and ability to prioritise.
• Enthusiasm for high-standard customer service.

Responsibilities

• Respond to incoming customer enquiries and resolve issues efficiently and professionally.
• Deliver engaging online training sessions and webinars for clients.
• Support schools through onboarding for a smooth experience.
• Build strong relationships with customers via regular communication and ongoing support.
• Consistently deliver high standard of customer service and exceed expectations.
• Collaborate with colleagues across the business to ensure best customer experience.

Skills

Customer support

Remote work

Relationship building

Explain technical information

Online training delivery

Platform proficiency

Communication skills

Problem solving

Organization

Customer onboarding

Education

Experience in customer onboarding

Tools

CRM systems

Training platforms

Job description

SchoolHire, part of ParentPay Group, is seeking a Customer Onboarding Executive to guide schools and end users through onboarding and training on our online booking platform. This remote UK role emphasizes delivering exceptional customer experiences and building strong client relationships.

You will collaborate with a friendly team, deliver engaging online training, and provide ongoing support to maximise platform value. A proactive, customer-focused attitude is essential.