Remote Support Specialist: Onboarding & Payments

Parking; United Kingdom; Remote; GBP 24,000 - 27,000; Full time

Benefits offered by this job

Annual bonus

25 days holiday

Private medical insurance

Remote first culture

Flexible working hours

Job summary

NMI is seeking a Support Specialist to join our Customer Support team in the United Kingdom. You will onboard new customers, train them on onboarding and reporting tools, and assist colleagues with product queries while delivering high levels of service.

You will update Knowledge Garden and internal documentation, work with partners to ensure compliant solutions, and contribute to internal projects and training programs. Remote-friendly environment with a focus on customer success.

Qualifications

• Excellent all-round IT knowledge.
• Excellent attention to detail.
• Proven problem-solving ability.
• Proactive, showing initiative and creativity in solving issues.
• Ability to handle complex data sets.
• Ability to prioritise tickets and workload effectively.
• Excellent written and verbal communication skills.
• A positive, 'can do' attitude.
• Experience in the payments and/or FinTech industry.

Responsibilities

• Onboard new and existing customer accounts, ensuring a smooth and positive start with NMI.
• Train customers on onboarding and reporting tools to maximise product value.
• Support internal colleagues with product-related queries.
• Update Knowledge Garden and internal docs to keep information current.
• Collaborate with acquirers and teams to ensure compliant customer solutions.
• Provide general product support via online tickets and calls.
• Contribute to internal projects to improve customer experience.
• Help build out internal training programmes.

Skills

IT knowledge

Attention to detail

Problem solving

Proactive mindset

Data handling

Ticket prioritisation

Communication

Organised

Payments/FinTech experience

Job description

NMI is seeking a Support Specialist to join our Customer Support team in the United Kingdom. You will onboard new customers, train them on onboarding and reporting tools, and assist colleagues with product queries while delivering high levels of service.

You will update Knowledge Garden and internal documentation, work with partners to ensure compliant solutions, and contribute to internal projects and training programs. Remote-friendly environment with a focus on customer success.