Remote B2B Client Support Specialist – Workplace Support

Clipboard; Greater London; On-site; GBP 22,428 - 33,642; Full time

Benefits offered by this job

100% Remote

Fast-Paced Startup Environment

Impactful Role

Job summary

Clipboard is looking for a B2B Client Support Specialist (Workplace Support Agent) to join their remote team. This role focuses on engaging with healthcare facility customers to provide fast, accurate, and empathetic support. Candidates should possess strong communication skills and a proactive approach to problem-solving.

The position offers the flexibility to work remotely while making a significant impact on customer experience, with a compensation range of $30K to $45K.

Qualifications

• Genuinely care about helping customers and actively take ownership of their issues.
• Clear and professional communication skills in English, both spoken and written.
• Strong critical thinking skills to identify long-term solutions.

Responsibilities

• Engage with workplace customers via voice and email.
• Resolve shift, payment, and platform-related issues in real-time.
• Investigate cases and maintain accurate documentation using tools.

Skills

Customer-Centric Mindset

Strong Communication Skills

Proactive Problem-Solving

High Accountability

Tools

Zendesk

Clipboard portal

Job description

Clipboard is looking for a B2B Client Support Specialist (Workplace Support Agent) to join their remote team. This role focuses on engaging with healthcare facility customers to provide fast, accurate, and empathetic support. Candidates should possess strong communication skills and a proactive approach to problem-solving.

The position offers the flexibility to work remotely while making a significant impact on customer experience, with a compensation range of $30K to $45K.