Remote Customer Experience Specialist

Voxig IT Solutions; Greater London; Remote; GBP 22,000 - 28,000; Full time

Job summary

Voxig IT Solutions is seeking a Remote Customer Service Representative to support customers via phone, email and online chat, delivering professional assistance and a positive experience.

The role emphasizes clear communication, problem solving, and maintaining accurate records while following company standards and meeting satisfaction targets.

This is a fully remote position, offering flexibility for a home-based setup while contributing to a dynamic support team.

Qualifications

• High school diploma or equivalent.
• Excellent verbal and written communication skills.
• Basic computer proficiency and internet literacy.
• Reliable internet connection and a quiet workspace.
• Previous customer service experience is preferred.

Responsibilities

• Respond to customer inquiries via phone, email, or chat.
• Resolve customer issues promptly and professionally.
• Maintain accurate customer records.
• Escalate complex concerns when necessary.
• Follow company service standards and procedures.
• Meet customer satisfaction and response time goals.

Skills

Communication skills

Computer proficiency

Internet connection

Customer service experience

Education

High school diploma or equivalent

Job description

Voxig IT Solutions is seeking a Remote Customer Service Representative to support customers via phone, email and online chat, delivering professional assistance and a positive experience.

The role emphasizes clear communication, problem solving, and maintaining accurate records while following company standards and meeting satisfaction targets.

This is a fully remote position, offering flexibility for a home-based setup while contributing to a dynamic support team.