Remote Chat Support Specialist - Elevate Customer Experience

Railway Corp; United Kingdom; Remote; GBP 20,000 - 30,000; Full time

Job summary

blithequark is seeking a Remote Online Chat Specialist to handle customer inquiries via live chat from home. You will resolve website navigation questions, product/service queries, and general concerns with clear, friendly communication.

Ideal candidates have strong customer service skills, experience with CRM tools, and the ability to manage multiple chats simultaneously in a fast-paced environment.

Qualifications

• Strong customer service experience.
• Excellent communication skills.
• Ability to manage multiple chats simultaneously.
• Familiarity with CRM tools.
• Remote work is acceptable and self-motivated.

Responsibilities

• Answer incoming customer live chats regarding website navigation, service questions, and general concerns.
• Provide accurate, concise responses and resolve issues in a timely manner.
• Build relationships with customers to understand their needs.
• Promote products and services to customers.
• Maintain established support standards and contribute to a positive image.
• Support the customer service team with administrative tasks.
• May assist with other duties as needed.

Skills

Customer service

Communication

CRM tools

Multi-tasking

Remote work

Education

High school diploma or equivalent

Tools

CRM software

Job description

blithequark is seeking a Remote Online Chat Specialist to handle customer inquiries via live chat from home. You will resolve website navigation questions, product/service queries, and general concerns with clear, friendly communication.

Ideal candidates have strong customer service skills, experience with CRM tools, and the ability to manage multiple chats simultaneously in a fast-paced environment.