Remote Customer Experience Advocate

Zego; City Of London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A commercial motor insurer is looking for a passionate Customer Service Executive to join their team in London. In this role, you will assist customers by phone and live chat, ensuring high levels of satisfaction while working in a supportive and collaborative environment. Successful candidates will have proven skills in target-driven customer service and a strong focus on customer advocacy. This role offers the flexibility of remote working after initial training and a competitive salary with a comprehensive benefits package.

Benefits

Private medical insurance

Company share options

Generous holiday allowance

Wellbeing benefits

Qualifications

• Proven skills in high-performance, target-driven customer service environments.
• Obsession for enhancing customer experience and advocating for customers.
• Ability to listen and understand customers' needs and concerns.

Responsibilities

• Assisting customers by phone, handling Sales & Support inquiries.
• Ensuring customer satisfaction through excellent support.
• Building trust relationships with customers via phone and live chat.

Skills

Customer experience advocacy

Attention to detail

Multitasking

Time management

Adaptability

Job description

A commercial motor insurer is looking for a passionate Customer Service Executive to join their team in London. In this role, you will assist customers by phone and live chat, ensuring high levels of satisfaction while working in a supportive and collaborative environment. Successful candidates will have proven skills in target-driven customer service and a strong focus on customer advocacy. This role offers the flexibility of remote working after initial training and a competitive salary with a comprehensive benefits package.