Remote Client Renewals & Upsell Associate

TRSS; Greater London; Hybrid; GBP 40,000 - 50,000; Full time

Job summary

A global information provider is seeking an Associate Client Executive to enhance customer retention and drive upsell opportunities. This remote role entails managing customer relationships, engaging through virtual channels, and ensuring timely renewals. The ideal candidate should have over 2 years of experience in Sales or Account Management, alongside strong virtual communication skills. The position also offers flexibility and a supportive work environment, allowing employees to thrive both personally and professionally.

Benefits

Flexible work arrangements

Comprehensive benefit plans

Career development programs

Two paid volunteer days off

Qualifications

• 2 years+ experience in Sales, Retention, or Account Management roles.
• Core understanding of relevant products and solutions.
• Familiarity with CRM platforms and sales productivity tools.

Responsibilities

• Manage upsell and renewal opportunities for customers.
• Engage with customers through virtual channels.
• Maintain accurate CRM records for customer interactions.

Skills

Strong virtual selling and communication skills

Customer-focused mindset

Results-driven

Collaboration abilities

Organizational skills

Tools

Salesforce

CRM systems

Job description

A global information provider is seeking an Associate Client Executive to enhance customer retention and drive upsell opportunities. This remote role entails managing customer relationships, engaging through virtual channels, and ensuring timely renewals. The ideal candidate should have over 2 years of experience in Sales or Account Management, alongside strong virtual communication skills. The position also offers flexibility and a supportive work environment, allowing employees to thrive both personally and professionally.