Remote Channel Partner Success Manager

Patch My PC; United Kingdom; On-site; GBP 35,000 - 50,000; Full time

Benefits offered by this job

Pension 10%

Medical & Vision through Bupa

Income Protection & Life Insurance

Sick leave 10 days

25 days PTO

Volunteer leave 3 days

Charitable donation matching

Tuition reimbursement

Gym & fitness reimbursement

Internet stipend

Job summary

Patch My PC is seeking an Account Manager to grow and support our channel partner ecosystem. This fully remote role reports to a UK-based leader and focuses on renewals, onboarding, and operational support for a high-volume portfolio of channel partners, VARs, and MSPs.

You'll manage end‑to‑end post‑sales activities, collaborate with the Partner Development Manager, and maintain accurate CRM data while delivering a seamless partner and customer experience across the Patch My PC platform.

Qualifications

• 3+ years of experience working with channel partners, MSPs, resellers, or distributors in an account management or partner-management role.
• Experience in indirect or channel-influenced sales environments with end-user relationships while respecting partner ownership.
• Strong commercial acumen to identify renewal risks, expansion opportunities, and customer health signals.

Responsibilities

• Own the post-sales lifecycle for a portfolio of channel-sourced customer accounts, including onboarding, renewals, expansion opportunities, licensing, and ongoing partner success.
• Serve as the primary Patch My PC contact for the end-user customer while coordinating with the originating partner on renewals, upgrades, deal registrations, and other commercial activities.
• Partner closely with the Partner Development Manager to align on renewal strategy, expansion opportunities, and partner engagement for any account where the partner maintains an active commercial stake.
• Build trusted relationships with partners and customers by providing timely communication, proactive guidance, and a consistently high-quality experience.
• Maintain clean CRM hygiene across your portfolio, ensuring device counts, renewal dates, partner tiers, and partner attribution are accurately recorded and visible to the broader commercial team.
• Serve as the voice of the customer within the partner relationship, surfacing adoption signals, health indicators, and satisfaction feedback that help the partner team strengthen its overall account strategy.

Skills

Channel partnerships

MSP relationships

B2B sales

Renewals management

Job description

Patch My PC is seeking an Account Manager to grow and support our channel partner ecosystem. This fully remote role reports to a UK-based leader and focuses on renewals, onboarding, and operational support for a high-volume portfolio of channel partners, VARs, and MSPs.

You'll manage end‑to‑end post‑sales activities, collaborate with the Partner Development Manager, and maintain accurate CRM data while delivering a seamless partner and customer experience across the Patch My PC platform.