Remote Channel Account Manager

Patch-My-P; United Kingdom; Remote; GBP 35,000 - 50,000; Full time

Benefits offered by this job

Pension 10%

Medical and Vision (Bupa)

Income protection

Sick leave 10 days

PTO 25 days

Volunteer leave

Donation matching

Tuition reimbursement

Gym reimbursement

Internet stipend

Job summary

Patch My PC is seeking an Account Manager to grow and support our channel partner ecosystem. This fully remote role reports to a UK-based leader and manages a high‑volume portfolio of channel partners, MSPs, and VARs, handling renewals, onboarding, and operational support.

You will coordinate with Strategic Partners to advance opportunities, ensure a seamless partner and end‑user experience, and maintain CRM hygiene with accurate device counts and renewal dates.

Qualifications

• 3+ years of experience working with channel partners, MSPs, resellers, or distributors in an account management or partner management role.
• Experience managing B2B technology accounts in an indirect or channel-influenced sales environment.
• Strong commercial acumen with renewal risks, expansion opportunities, and customer health signals.

Responsibilities

• Own post-sales lifecycle for a portfolio of channel-sourced customer accounts including onboarding, renewals, and expansions.
• Serve as the primary Patch My PC contact for end-user customers while coordinating with partners on renewals and upgrades.
• Collaborate with the Partner Development Manager on renewal strategy and partner engagement for accounts with active partner ownership.
• Build trusted relationships with partners and customers through timely communication and high-quality service.
• Maintain CRM hygiene with accurate device counts, renewal dates, and partner attribution.
• Represent the voice of the customer in partner relationships to surface adoption signals and satisfaction feedback.

Skills

Channel partnerships

MSPs/VARs

Account management

Channel sales

Partner management

Job description

Patch My PC is seeking an Account Manager to grow and support our channel partner ecosystem. This fully remote role reports to a UK-based leader and manages a high‑volume portfolio of channel partners, MSPs, and VARs, handling renewals, onboarding, and operational support.

You will coordinate with Strategic Partners to advance opportunities, ensure a seamless partner and end‑user experience, and maintain CRM hygiene with accurate device counts and renewal dates.