Remote IT Support Specialist — Cloud & Microsoft 365

Babble Cloud Ltd; United Kingdom; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

12 paid bank holidays

Statutory parental leave

Job summary

Babble is seeking a desk-based IT Service Desk Technician to provide world-class remote support for clients and colleagues, troubleshooting and diagnosing IT issues within SLAs. You will maintain case documentation, manage your queue, and collaborate across teams to resolve incidents efficiently.

Key technologies include Microsoft 365, Intune Endpoint Management, Windows OS, and Azure. You will support computer hardware and networks, while mentoring colleagues and contributing to knowledge base

Qualifications

• Previous experience on a service desk in managed services.
• Proficient with multiple technologies and dealing with difficult and sensitive technical problems.
• Excellent troubleshooting and documentation skills.
• Capable of working both independently and as part of a team.

Responsibilities

• Attend customer calls promptly and provide efficient support.
• Maintain a high standard of information recording within cases, ensuring all pertinent details are accurately documented.
• Proactively manage your queue and response levels to meet and exceed customer expectations and SLAs.
• Troubleshoot and diagnose IT issues efficiently, resolving them in a timely manner to minimise client downtime.
• Complete/Update technical documentation.
• Mentor and train colleagues.

Skills

Microsoft 365 administration

Intune Endpoint Management

Windows OS/Desktop OS troubleshooting

Azure

Antivirus management

Networking

Hardware troubleshooting

Email protection

Backup & Disaster Recovery (desirable)

Tools

Intune

Microsoft 365

Job description

Babble is seeking a desk-based IT Service Desk Technician to provide world-class remote support for clients and colleagues, troubleshooting and diagnosing IT issues within SLAs. You will maintain case documentation, manage your queue, and collaborate across teams to resolve incidents efficiently.

Key technologies include Microsoft 365, Intune Endpoint Management, Windows OS, and Azure. You will support computer hardware and networks, while mentoring colleagues and contributing to knowledge base