Remote Waiting List Response Specialist

Hrstalentsolutions; Dundee; Remote; GBP 33,000 - 36,000; Full time

Job summary

Hrstalentsolutions in the United Kingdom is seeking a Waiting List Offer Response Assistant to handle remote customer service tasks related to appointment offers. This role combines scheduling responses with careful data recording.

You will monitor replies to approved offers, link messages to the correct record, and distinguish confirmations, questions, and changes. The position is remote, full-time or part-time, and pays £24.25-£26.25 per hour.

Qualifications

• Reception, office administration or customer service experience is useful.

Responsibilities

• Open replies to appointment offers in the assigned online queue.
• Link each message to the correct person and offered time.
• Record an unambiguous acceptance or decline using the defined status.
• Distinguish a question or proposed change from a confirmed acceptance.
• Pass an acceptance to the scheduler for final booking.
• Note when a person asks to remain on the waiting list.
• Flag a response that arrived after the offer's stated process has moved on.
• Keep the record open when a question still needs an answer.

Job description

Hrstalentsolutions in the United Kingdom is seeking a Waiting List Offer Response Assistant to handle remote customer service tasks related to appointment offers. This role combines scheduling responses with careful data recording.

You will monitor replies to approved offers, link messages to the correct record, and distinguish confirmations, questions, and changes. The position is remote, full-time or part-time, and pays £24.25-£26.25 per hour.