Remote Arrival Window Coordinator

Hrstalentsolutions; Dudley; À distance; GBP 37 000 - 40 000; Plein temps

Résumé du poste

Hrstalentsolutions is seeking a Service Visit Arrival Window Assistant to support customers remotely with update communications on service visit windows. The role focuses on checking references, confirming or updating arrival times, and recording details for internal teams.

The job emphasizes handling tentative slots, ensuring information is current, and guiding customers with clear, approved messages from the scheduling owner.

Qualifications

• Experience in customer service or scheduling is helpful but not required.
• Ability to read schedules and communicate arrival windows clearly.
• Attention to detail when updating customers and notes.

Responsabilités

• Check the appointment reference and compare the current arrival window with notices sent.
• Send approved arrival messages and record changes.
• Capture updates when plans shift and use the approved replacement message.
• Answer straightforward questions about the current window via online messages.

Connaissances

Customer service

Scheduling support

Communication

Outils

Online booking system

CRM system

Description du poste

Hrstalentsolutions is seeking a Service Visit Arrival Window Assistant to support customers remotely with update communications on service visit windows. The role focuses on checking references, confirming or updating arrival times, and recording details for internal teams.

The job emphasizes handling tentative slots, ensuring information is current, and guiding customers with clear, approved messages from the scheduling owner.