Remote Apprenticeship Coordinator & Quality Liaison

National Skills Agency Ltd; West Midlands; Remote; GBP 24,000 - 32,000; Full time

Job summary

National Skills Agency Ltd is seeking an Apprenticeship Coordinator to support delivery, assessment and quality assurance across our client portfolio. The role is remote with UK-wide travel and involves coordinating assessments, maintaining records and ensuring regulatory compliance.

You will work with employers, apprentices, assessors and training providers to ensure high standards of customer service, manage resits and approvals, and support IQA activities and regulatory submissions.

Qualifications

• Experience delivering End-Point Assessments and delivering excellent customer service.
• Experience coordinating processes with diverse stakeholders and prioritising tasks.
• Able to work independently, meet deadlines and targets.
• Proficient in Microsoft Office.
• Maintain confidentiality, accuracy and professional standards.
• Level 2 English and Maths, or equivalent.
• Commitment to equality, diversity and inclusion.

Responsibilities

• Coordinate apprenticeship assessments with employers, apprentices, assessors and training providers.
• Review assessment materials for compliance with plans and requirements.
• Manage resits, enquiries and escalations.
• Communicate approved reasonable adjustments to assessors.
• Support the IQA framework and allocate activities.
• Coordinate certification documentation and maintain records.
• Support recruitment, onboarding and administration of associate assessors.
• Maintain associate records and monitor conflicts of interest.
• Support regulatory submissions, inspections and audits.
• Maintain operational documentation and reporting for regulatory compliance.
• Identify and manage operational risks and incidents with controls.
• Act as first point of contact for apprenticeship enquiries.
• Coordinate stakeholder meetings and training sessions.
• Liaise with providers and assessors on apprenticeship Standards.
• Identify opportunities to engage employers and stakeholders.
• Assist in policies, procedures and SOP development and review.
• Identify opportunities to improve processes, quality and customer experience.
• Contribute to organisational projects and service improvements.

Skills

End-Point Assessment

Customer service

Stakeholder coordination

Microsoft Office

Confidentiality & accuracy

English & Maths Level 2

Equality & inclusion

Job description

National Skills Agency Ltd is seeking an Apprenticeship Coordinator to support delivery, assessment and quality assurance across our client portfolio. The role is remote with UK-wide travel and involves coordinating assessments, maintaining records and ensuring regulatory compliance.

You will work with employers, apprentices, assessors and training providers to ensure high standards of customer service, manage resits and approvals, and support IQA activities and regulatory submissions.