Apprenticeship Coordinator

National Skills Agency Ltd; West Midlands; Remote; GBP 24,000 - 32,000; Full time

Job summary

National Skills Agency Ltd is seeking an Apprenticeship Coordinator to support delivery, assessment and quality assurance across our client portfolio. The role is remote with UK-wide travel and involves coordinating assessments, maintaining records and ensuring regulatory compliance.

You will work with employers, apprentices, assessors and training providers to ensure high standards of customer service, manage resits and approvals, and support IQA activities and regulatory submissions.

Qualifications

• Experience delivering End-Point Assessments and delivering excellent customer service.
• Experience coordinating processes with diverse stakeholders and prioritising tasks.
• Able to work independently, meet deadlines and targets.
• Proficient in Microsoft Office.
• Maintain confidentiality, accuracy and professional standards.
• Level 2 English and Maths, or equivalent.
• Commitment to equality, diversity and inclusion.

Responsibilities

• Coordinate apprenticeship assessments with employers, apprentices, assessors and training providers.
• Review assessment materials for compliance with plans and requirements.
• Manage resits, enquiries and escalations.
• Communicate approved reasonable adjustments to assessors.
• Support the IQA framework and allocate activities.
• Coordinate certification documentation and maintain records.
• Support recruitment, onboarding and administration of associate assessors.
• Maintain associate records and monitor conflicts of interest.
• Support regulatory submissions, inspections and audits.
• Maintain operational documentation and reporting for regulatory compliance.
• Identify and manage operational risks and incidents with controls.
• Act as first point of contact for apprenticeship enquiries.
• Coordinate stakeholder meetings and training sessions.
• Liaise with providers and assessors on apprenticeship Standards.
• Identify opportunities to engage employers and stakeholders.
• Assist in policies, procedures and SOP development and review.
• Identify opportunities to improve processes, quality and customer experience.
• Contribute to organisational projects and service improvements.

Skills

End-Point Assessment

Customer service

Stakeholder coordination

Microsoft Office

Confidentiality & accuracy

English & Maths Level 2

Equality & inclusion

Job description

Job Title: Apprenticeship Coordinator

Salary: £27,821

Location: Remote

Job Purpose:

To coordinate apprenticeship delivery, assessment and quality assurance activities across our clients portfolio, ensuring regulatory compliance, effective stakeholder engagement and a consistently high standard of customer service.

Key Responsibilities:

1. Coordinate and schedule apprenticeship assessments with employers, apprentices, assessors and training providers, including invigilation where required.
2. Review assessment materials to ensure compliance with relevant assessment plans and requirements.
3. Manage resits, post-assessment enquiries and escalations, ensuring appropriate follow-up.
4. Communicate approved reasonable adjustments and special considerations to assessors.
5. Work with the IQA to allocate activities and ensure compliance with the IQA Framework.
6. Coordinate certification documentation and maintain accurate assessment records, mark sheets and outcomes.
7. Support the recruitment, onboarding, training and ongoing administration of associate assessors.
8. Maintain associate records and monitor potential conflicts of interest.
9. Support regulatory submissions, inspections, audits and organisational self-assessment activities.
10. Maintain accurate operational documentation and reporting to meet regulatory requirements.
11. Identify, record and support the management of operational risks, issues and incidents, including appropriate controls and contingency plans.
12. Act as the first point of contact for apprenticeship-related enquiries, providing guidance and support to employers, providers, apprentices and assessors.
13. Coordinate stakeholder meetings and training sessions and maintain effective working relationships.
14. Liaise with providers and assessors on apprenticeship Standards, supporting their development, review and withdrawal.
15. Identify potential business opportunities through engagement with employers, customers and industry stakeholders.
16. Support the development, implementation and review of policies, procedures and Standard Operating Procedures.
17. Identify opportunities to improve operational processes, efficiency, quality assurance and customer experience.
18. Contribute to organisational projects, service improvements and the achievement of their strategic objectives.

General Responsibilities:

1. Maintain compliance with health and safety, GDPR, data protection and organisational policies and procedures.
2. Represent our client at external meetings, events and conferences, acting as an ambassador for the organisation and representing the CEO when required.
3. Undertake spot checks, additional operational duties and responsibilities appropriate to the role.
4. Maintain professional knowledge and skills through continuing professional development (CPD).
5. Travel across the UK and internationally when required.

Person Specification:

Essential:

• Experience of End-Point Assessment delivery and providing excellent customer service.
• Experience coordinating processes, working with diverse stakeholders and managing competing priorities.
• Ability to work independently, meet deadlines and achieve agreed targets.
• Good working knowledge of Microsoft Office.
• Ability to maintain confidentiality, accuracy and professional standards.
• Level 2 English and Maths, or equivalent.
• Commitment to equality, diversity and inclusion.

Organisational Values and Performance Expectations:

The post-holder must demonstrate our clients values, promote service excellence and maintain a customer-focused approach. They are expected to support an inclusive, respectful and anti-racist working environment, with zero tolerance for discrimination, harassment or victimisation.

Performance will be measured against contributions to their strategic objectives, particularly effective resource management, building public confidence, supporting organisational growth and strengthening customer service and centre retention.

Additional Requirements:

A driving licence is desirable. Occasional UK travel will be required.

National Skills Agency Ltd is acting as an Employment Agency in relation to this vacancy and is an Equal Opportunities employer. We welcome applicants from all backgrounds.