Remote AI Support Specialist — Troubleshooting

Jobright.ai; United Kingdom; Remote; GBP 24,000 - 32,000; Full time

Job summary

Jobright.ai is looking for a Customer Support Specialist to provide timely, empathetic assistance to users, troubleshoot account and product issues, and document cases for cross-team improvements. You will respond to inquiries via email and chat, maintain accurate records, escalate complex cases, and help refine self-serve content.

A UK-based remote work setup and strong English skills are essential for success.

Qualifications

• Excellent written and verbal English communication.
• Empathy and customer-focused mindset.
• Strong problem-solving and attention to detail.
• Comfort with learning web-based tools and internal processes.
• Ability to manage multiple requests and meet response expectations.
• Reliable internet and a suitable UK remote work environment.

Responsibilities

• Respond to customer questions through email, chat, and other support channels.
• Troubleshoot common account and product issues using documented processes.
• Maintain accurate ticket notes, customer records, and follow-up actions.
• Escalate complex or urgent cases with clear supporting context.
• Guide customers through product features and standard workflows.
• Identify recurring questions and suggest improvements to help content.
• Collaborate with product and operations teams to resolve customer issues.
• Deliver a professional and empathetic customer experience.

Skills

Communication skills

Empathy

Problem solving

Attention to detail

Multitasking

Remote work readiness

Tools

Zendesk/Intercom/Freshdesk

Job description

Jobright.ai is looking for a Customer Support Specialist to provide timely, empathetic assistance to users, troubleshoot account and product issues, and document cases for cross-team improvements. You will respond to inquiries via email and chat, maintain accurate records, escalate complex cases, and help refine self-serve content.

A UK-based remote work setup and strong English skills are essential for success.