Remote AI IT Support Specialist – Drive User Impact

Jobright.ai; United Kingdom; Remote; GBP 21,000 - 30,000; Full time

Job summary

Jobright.ai is seeking an entry-level IT Support Specialist to provide frontline user assistance, resolve hardware, software, account, and connectivity issues, and document incidents to improve service. This role suits a self-motivated problem-solver who thrives in a remote, fast-paced environment.

You will work with stakeholders across teams, guide users with clear, step-by-step solutions, manage user accounts and permissions, and contribute to onboarding improvements.

Qualifications

• Basic knowledge of computer hardware, operating systems, and networking.
• Strong problem-solving and customer-service and communication skills.
• Ability to explain technical concepts clearly to nontechnical users.
• Organized approach to documenting and tracking support requests.
• Ability to work independently and collaboratively in a remote environment.

Responsibilities

• Respond to technical support requests through chat, email, and ticketing systems.
• Troubleshoot account access, software, device, and network-connectivity issues.
• Guide users through clear, step-by-step solutions.
• Provision and maintain user accounts, permissions, and common business tools.
• Document incidents, resolutions, and reusable troubleshooting instructions.
• Escalate complex issues with complete diagnostic information.
• Help improve onboarding, access-management, and support processes.

Skills

Problem-solving

Customer service

Communication

Explain technical concepts

Documentation

Independent and collaborative

Education

Degree in IT or related field

Tools

Windows

macOS

Google Workspace

Microsoft 365

Ticketing systems

Identity tools

Remote support software

Job description

Jobright.ai is seeking an entry-level IT Support Specialist to provide frontline user assistance, resolve hardware, software, account, and connectivity issues, and document incidents to improve service. This role suits a self-motivated problem-solver who thrives in a remote, fast-paced environment.

You will work with stakeholders across teams, guide users with clear, step-by-step solutions, manage user accounts and permissions, and contribute to onboarding improvements.