AI Content & Support Specialist (Remote UK)

Pinpoint; Greater London; On-site; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Comprehensive healthcare

Unlimited holidays

Mental health support

Retirement contributions

Equity options

Fully paid parental leave

Learning budget

Job summary

Pinpoint is seeking a Support Content & AI Specialist to enhance customer support by creating and improving AI-generated content. This remote role offers the opportunity to train an AI and develop help center materials, ensuring swift and accurate responses for users.

Ideal candidates are exceptional writers with experience in technology and a service-oriented mindset, dedicated to improving customer experience. Benefits include comprehensive healthcare, unlimited holidays, and more.

Qualifications

• Experience in a complex product environment.
• Ability to simplify complex ideas into clear, warm content.
• Comfort with AI tools and implementing support agents.

Responsibilities

• Own the knowledge that powers the AI.
• Train and tune the AI for better response accuracy.
• Conduct quality checks on resolved tickets.

Skills

Exceptional writing

AI tool proficiency

Customer service instinct

Tools

Fin (Intercom)

Notion

Slack

Job description

Pinpoint is seeking a Support Content & AI Specialist to enhance customer support by creating and improving AI-generated content. This remote role offers the opportunity to train an AI and develop help center materials, ensuring swift and accurate responses for users.

Ideal candidates are exceptional writers with experience in technology and a service-oriented mindset, dedicated to improving customer experience. Benefits include comprehensive healthcare, unlimited holidays, and more.