Remote AI Support & QA Specialist

Prolific; Coventry; On-site; GBP 34,440 - 41,328; Full time

Job summary

Prolific, located in Coventry, is seeking Customer Support Representatives to join our Expert Network and help train AI models using real service expertise. The role involves evaluating AI chatbot responses, simulating customer interactions, and refining knowledge bases.

Successful candidates will have a strong background in customer support, excellent communication skills, and attention to detail. This position offers competitive pay, flexible working hours, and the chance to influence AI development.

Qualifications

• Years of experience in a high-volume customer support, technical support, or client success role.
• Exceptional written English skills with the ability to adjust tone and clarity.
• Proven ability to de-escalate complex situations and provide troubleshooting.
• High typing speed and ability to navigate multiple information sources.

Responsibilities

• Review AI-generated support replies for accuracy and brand voice consistency.
• Create realistic support tickets and dialogue flows for AI testing.
• Audit AI-generated FAQ articles for clarity and correctness.
• Annotate model responses to determine appropriate tone.
• Compare AI outputs against quality standards.

Skills

Customer support experience

Written communication skills

Problem-solving skills

High typing speed

Attention to detail

Multilingual capabilities

Tools

Zendesk

Salesforce Service Cloud

Intercom

Freshdesk

Slack

Microsoft Teams

Confluence

Notion

Guru

Job description

Prolific, located in Coventry, is seeking Customer Support Representatives to join our Expert Network and help train AI models using real service expertise. The role involves evaluating AI chatbot responses, simulating customer interactions, and refining knowledge bases.

Successful candidates will have a strong background in customer support, excellent communication skills, and attention to detail. This position offers competitive pay, flexible working hours, and the chance to influence AI development.