Remote AI Support & QA Specialist

Prolific; Greater London; On-site; GBP 25,218 - 35,917; Part time

Job summary

Prolific in Greater London seeks Customer Support Representatives to evaluate AI models with professional expertise. You will review AI-generated responses, simulate customer interactions, and refine knowledge bases. Ideal candidates have experience in high-volume customer support, exceptional English skills, and problem-solving abilities. Prolific offers competitive pay rates up to $30 per hour, flexible hours, and remote work opportunities, empowering you to influence AI development as a participant.

Qualifications

• Years of experience in a high-volume customer support, technical support, or client success role.
• Exceptional written English skills with the ability to adjust tone, empathy, and clarity based on different customer personas.
• Proven ability to de-escalate complex situations and provide step-by-step troubleshooting for technical or billing issues.

Responsibilities

• Evaluate AI-generated support replies for accuracy and brand voice consistency.
• Create realistic support tickets and dialogue flows to test AI handling.
• Audit AI-generated FAQ articles to ensure technical correctness.

Skills

Professional Experience

Communication Excellence

Problem-Solving Skills

Efficiency

Attention to Detail

Language Proficiency

Tools

Zendesk

Salesforce Service Cloud

Intercom

Freshdesk

Slack

Microsoft Teams

Confluence

Notion

Guru

Job description

Prolific in Greater London seeks Customer Support Representatives to evaluate AI models with professional expertise. You will review AI-generated responses, simulate customer interactions, and refine knowledge bases. Ideal candidates have experience in high-volume customer support, exceptional English skills, and problem-solving abilities. Prolific offers competitive pay rates up to $30 per hour, flexible hours, and remote work opportunities, empowering you to influence AI development as a participant.