Technical Support Specialist - AI & Integrations

Jobgether SRL; United Kingdom; Remote; GBP 42,000 - 64,000; Full time

Benefits offered by this job

Remote working opportunity

Competitive salary package andBenefits

Job summary

Jobgether is seeking a Technical Support Specialist in the United Kingdom to join a fast-growing, AI-powered customer platform. You will investigate complex issues across telephony, messaging, APIs, analytics, and AI features, acting as a second-level support resource within a follow-the-sun team.

You’ll work with Product and Engineering to reproduce bugs, provide clear guidance to customers, and contribute to internal knowledge sharing.

Qualifications

• Experience in a technical support role within a SaaS, telecommunications, or platform-based company.
• Strong troubleshooting and analytical skills, with the ability to investigate complex technical problems methodically.
• Hands-on experience working with APIs and webhooks.
• Familiarity with Postman or comparable API testing tools.
• Experience investigating browser behavior using developer tools or HAR files.
• Excellent written and verbal communication skills in English.
• Ability to explain technical concepts clearly to non-technical customers and internal stakeholders.
• Strong organizational skills and ability to manage multiple investigations.

Responsibilities

• Own escalated technical investigations and deliver effective customer support across the platform.
• Diagnose issues involving platform integrations, APIs, telephony configuration, messaging, analytics, and reporting.
• Diagnose integration issues with Salesforce, HubSpot, Zendesk, Zoho, Bullhorn, and Monday.com.
• Examine webhook payloads, API responses, request logs, and authentication settings to identify problems.
• Use Postman and browser tools to reproduce reported issues and verify fixes.
• Troubleshoot SMS, MMS, and WhatsApp functionality, including configurations.
• Investigate issues affecting AI-powered features like transcription and AI call summaries.
• Help customers resolve call flow, number, permissions, and feature configuration issues.
• Lead live troubleshooting sessions and communicate findings clearly to customers and teams.
• Collaborate with Product, Engineering, and external partners to reproduce bugs and improve platform reliability.
• Train frontline teams and create knowledge base articles for better self-service.

Skills

Technical troubleshooting

English communication

Customer-focused mindset

Cross-functional collaboration

Tools

Postman

Browser DevTools

HAR analysis

CRM integrations

Job description

Jobgether is seeking a Technical Support Specialist in the United Kingdom to join a fast-growing, AI-powered customer platform. You will investigate complex issues across telephony, messaging, APIs, analytics, and AI features, acting as a second-level support resource within a follow-the-sun team.

You’ll work with Product and Engineering to reproduce bugs, provide clear guidance to customers, and contribute to internal knowledge sharing.