Remote AI Support & QA Specialist

Prolific; Birmingham; On-site; GBP 25,387 - 36,158; Part time

Job summary

Prolific, located in Birmingham, is seeking Customer Support Representatives to join their Expert Network. In this role, you will help train and evaluate AI models using real service expertise, ensuring high-quality support interactions. The position offers flexible hours and competitive pay rates, with opportunities to influence the development of AI systems.

Candidates with experience in high-volume customer support, exceptional English communication skills, and proficiency in CRM tools like Zendesk will thrive in this role.

Qualifications

• Years of experience in a high-volume customer support, technical support, or client success role.
• Exceptional written English skills with the ability to adjust tone, empathy, and clarity.
• Proven ability to de-escalate complex situations and troubleshoot issues.

Responsibilities

• Review AI-generated support replies for accuracy and helpfulness.
• Create realistic support tickets to test AI handling of complex inquiries.
• Audit AI-generated FAQ articles for clarity and correctness.

Skills

High-volume customer support experience

Exceptional written English skills

Problem-solving skills

High typing speed

Attention to detail

Multilingual capabilities

Tools

Zendesk

Salesforce Service Cloud

Intercom

Freshdesk

Slack

Microsoft Teams

Job description

Prolific, located in Birmingham, is seeking Customer Support Representatives to join their Expert Network. In this role, you will help train and evaluate AI models using real service expertise, ensuring high-quality support interactions. The position offers flexible hours and competitive pay rates, with opportunities to influence the development of AI systems.

Candidates with experience in high-volume customer support, exceptional English communication skills, and proficiency in CRM tools like Zendesk will thrive in this role.