Legal AI Support Engineer — Customer Solutions

Luminance Technologies Ltd; City Of London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading AI technology company in the UK is seeking a Support team member to manage customer queries and maintain relationships. Ideal candidates should have a degree in a scientific discipline, excellent interpersonal skills, and a detail-oriented approach. This role requires effective communication and customer service capabilities. Prior experience in customer-facing activities is desirable, but not essential.

Qualifications

• Bachelor's or Master's degree in a scientific or analytical discipline with a 2:1 or above (UK) or GPA of 3.5 or above (US).
• Excellent interpersonal and communication skills, both verbal and written.
• Desire to work in a customer-facing role.

Responsibilities

• Managing customer problems from start to finish and maintaining customer relationships.
• Communicating with the customer and answering their query, bringing in a Technical Specialist if needed.
• Having a comprehensive understanding of the product.

Skills

Interpersonal skills

Communication skills

Problem-solving attitude

Time management

Education

Bachelor's or Master's degree in a scientific or analytical discipline

Job description

A leading AI technology company in the UK is seeking a Support team member to manage customer queries and maintain relationships. Ideal candidates should have a degree in a scientific discipline, excellent interpersonal skills, and a detail-oriented approach. This role requires effective communication and customer service capabilities. Prior experience in customer-facing activities is desirable, but not essential.