London Product Support Specialist (AI-Driven SaaS)

present of AI; Greater London; Hybride; GBP 35 000 - 50 000; Plein temps

Résumé du poste

Present of AI in London is seeking a hands-on customer support professional to answer questions, reproduce bugs, and turn them into clear reports for engineers. As the first London hire, you will shape how support runs, not just manage a queue.

You should have a few years in SaaS support or customer success, stay calm when customers are stuck, and enjoy digging into root causes. Empathy and clear explanations to customers and engineers remain essential.

Qualifications

• A few years of SaaS support or customer success experience.
• Ability to reproduce bugs and translate steps into reports for engineers.
• Calm under pressure when customers are stuck and focused on resolution.

Responsabilités

• Answer customer questions with clarity and empathy.
• Reproduce bugs and document clear, actionable bug reports for engineering.
• Collaborate with product and engineering to identify root causes.

Connaissances

SaaS support

Customer success

Bug reproduction

Empathy

Root cause analysis

Outils

Linear

Notion

Description du poste

Present of AI in London is seeking a hands-on customer support professional to answer questions, reproduce bugs, and turn them into clear reports for engineers. As the first London hire, you will shape how support runs, not just manage a queue.

You should have a few years in SaaS support or customer success, stay calm when customers are stuck, and enjoy digging into root causes. Empathy and clear explanations to customers and engineers remain essential.